[real-eyes] Re: sirius/xm--collective action
- From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Sun, 24 Apr 2011 10:07:09 -0500
It would take thousands to register on their radar. Probably better if you
could find a contact within the company and have everybody send your pleas
and complaints through them. The fact that it is a large company with call
center support over seas is exactly the reason something like this is going
to be less likely to succeed. There are going to be dozens, scores, maybe
even hundreds of different agents taking your calls. They are not
necessarily going to understand fully what you are explaining nor
necessarily sympathize with you. They might not even speak English all that
well. If you all do go the call route, I would suggest that each and every
one of you who calls ask to speak to a supervisor, try to get an E-mail
address of someone in authority, and make absolutely sure you get a case
number. If you all continue to make follow-up calls on a regular basis, you
might get some where. Plus, if you decided to take some other kind of action
or further steps down the road, you all could pool the case numbers to good
effect in further communications or in legal action.
These call centers aren't really in existence to solve problems. They are
more to simply process calls. They are timed, and get greater
rewards/credit--whatever--for handling the call quickly, being polite, and
following some mandated script that gives the impression of concern and
helpfulness. Remember why companies locate their support off-shore: for cost
reasons.
There may well be some terrific support agents who are concerned about your
issue. But my experience in call centers as a tech support agent tells me
that most will not be all that helpful. Your chances go way up if you ask
for supervisors. Get the supervisor's E-mail addys, their bosses' names and
their bosses' E-mail addys. Get the case number above all, and ask if there
is a way you can track the ticket's progress online.
Hope this helps. I know it sounds cynical, but it is more realistic than
cynical.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Wendy
Sent: Saturday, April 23, 2011 7:40 PM
To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
I'm willing to join in this effort if enough people do as well. If there is
lots of chatter about this on the list maybe we should come up with another
way to talk about how and when we should take this action.
Wendy
At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>app, and the online platform continues to be inaccessible, I have an
>idea as to how we should take action.
>
>
>Large companies such as Sirius/XM seldom listen to one
>individual--especially when their call center is located somewhere
overseas.
>Those of us who are currently subscribed to the online Sirius/XM
>platforms, which are no longer accessible, and who wish to cease
>donating our $3.00 per month (hey, folks, that's $36 per year--you know
>how many IPhone apps you could buy with that???): We should all pick a
>day, and everyone should call sirius/xm and unsubscribe to the online
>service on the same day, each of us stating to sirius/xm our reason for
>doing so. Only when a collective voice is heard will Sirius/XM (or any
>other currently inaccessible service), truly take note and listen.
>
>
>
>How about it?
>
>
>
>Kim
>
>
>
>
>
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