Hi Kim, Are you using Zoomtext? Shift control V and shift control E both work from the inbox of Outlook Express. ----- Original Message ----- From: Kim Morrow To: real-eyes@xxxxxxxxxxxxx Sent: Sunday, May 28, 2006 7:42 PM Subject: [real-eyes] how to create folders with Outlook Express How does one create folders in Outlook Express. With Outlook proper, the command is control shift E, but this apparently does not work in Outlook Express. Any suggestions? Then, once folders are created, how does one retrieve messages in Outlook Express? In outlook, the command is control shift V, but again, this doesn't appear to work in Outlook Express. Thanks so much, Kimberly