Okay, folks, I've just spent $762 on a product that is not working. I tried, over the phone with the head of Cerotech, to install my new Key to Freedom today. It kept sitting there, for 50 minutes, not installing, and finally we checked the type of XP computer I have, and the Cerotech rep told me that my computer was simply too old and too slow to handle the installation of the key. Question: Why don't they install the key themselves before the product is sent and, what is an alternative way I can test this out to make sure it installs correctly? Obviously I don't want to pay my credit card bill until I know this thing works. Now-I do have XP, but do not have a 2.0 serial port; my port isn't that fast. Any suggestions on how I can get this thing installed? Kimberly To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes