Another thing to check is the size of the columns for her in-box. The column for the person's name may be too small or may not even be selected to show. Just a quick thought off the top of my head early on a Monday morning. <grin> Robert Lee Beach Assistive Technology Specialist Kansas City Kansas Community College 7250 State Avenue Kansas City, KS 66112 Phone: (913) 288-7671 Fax: (913) 288-7678 E-mail: rbeach@xxxxxxxxx >>> kstannfield@xxxxxxxxx 5/20/2006 11:19 AM >>> Here's a question from a former teacher of mine. Somehow only when she's in her inbox the names of people who sent her e-mail messages don't show up. She says it's coming up as question marks or nothing at all. However, if she moves the message to a different folder, such as deleting it, the name shows up once moved. Any ideas on how she can fix it? Thanks. Kelly