Every one has something with some company..You just happen to hit a bad one with Norton. Such is life me thinks. ----- Original Message ----- From: "Dolores" <inquisitive@xxxxxxxxxxxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Sunday, June 05, 2005 9:21 AM Subject: -=PCTechTalk=- Norton horror story I've been using my laptop mostly so don't have as many problems as my old desktop. My very first computer 10 or so years ago came with McAfee and when it expired I switched to Norton and have used it since with no problems. That is no problems up to now! Two weeks ago when Zone Alarm popped up and told me my anti-virus was out of date, I was surprised as have it set to automatically download updates and computer is on 24/7. I went to live update and tried to download updates and got an error message. The tips on their site were useless so finally got a tech to respond by e-mail. Without exaggeration I must have spent a minimum of 20 hours following all their suggestions step by step with no success! The final one was to totally erase all traces and do a reinstall. That's when I found out it's impossible to do a total erase as even though I again followed their directions, when I went to reinstall, up popped a message sayng the file already existed and did I want to replace it. From what I could see through this whole process, is that their files are dropped hither and yon on the hard drive and some are named Norton, Symantec, NAV and NSW but then there are all kinds of variations that make it impossible to find all files. The very last thing they had me do brought up the blue screen of death which I had never seen on this computer (have windows XP on it). I had to do a system restore to get the computer to run again and decided that all their files could just stay put, rotting away <gr> I gave up and have been using AVG which I had installed during this whole process and told Norton to forget it as I'd never buy their product again as there obviously is some defective file hidden somewhere on this computer. Now I hope you are ready for this one - I sent that last email basically telling them goodbye. In this morning's mail I get another e-mail from them giving me instructions as if the problem just occured and I was starting from scratch!. I hit delete. I know over the years I had heard complaints about them but until this problem, I had no complaints. I suppose if I wanted to (and I don't as it's too much work) I could completely reformat and that would get rid of those hidden files (oh yes I had 'show all hidden files' checked during this whole process!) Sorry for the rant but wanted to share my experiences with them - the e-mail from them this morning was over the top for me <gr> Dolores -- <Please delete this line and everything below.> To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ -- <Please delete this line and everything below.> To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/