-=PCTechTalk=- Norton horror story
- From: "Dolores" <inquisitive@xxxxxxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sun, 5 Jun 2005 12:21:40 -0400
I've been using my laptop mostly so don't have as many problems as my old
desktop. My very first computer 10 or so years ago came with McAfee and
when it expired I switched to Norton and have used it since with no
problems. That is no problems up to now! Two weeks ago when Zone Alarm
popped up and told me my anti-virus was out of date, I was surprised as have
it set to automatically download updates and computer is on 24/7. I went to
live update and tried to download updates and got an error message. The
tips on their site were useless so finally got a tech to respond by e-mail.
Without exaggeration I must have spent a minimum of 20 hours following all
their suggestions step by step with no success! The final one was to
totally erase all traces and do a reinstall. That's when I found out it's
impossible to do a total erase as even though I again followed their
directions, when I went to reinstall, up popped a message sayng the file
already existed and did I want to replace it. From what I could see through
this whole process, is that their files are dropped hither and yon on the
hard drive and some are named Norton, Symantec, NAV and NSW but then there
are all kinds of variations that make it impossible to find all files. The
very last thing they had me do brought up the blue screen of death which I
had never seen on this computer (have windows XP on it). I had to do a
system restore to get the computer to run again and decided that all their
files could just stay put, rotting away <gr> I gave up and have been using
AVG which I had installed during this whole process and told Norton to
forget it as I'd never buy their product again as there obviously is some
defective file hidden somewhere on this computer.
Now I hope you are ready for this one - I sent that last email basically
telling them goodbye. In this morning's mail I get another e-mail from them
giving me instructions as if the problem just occured and I was starting
from scratch!. I hit delete. I know over the years I had heard complaints
about them but until this problem, I had no complaints. I suppose if I
wanted to (and I don't as it's too much work) I could completely reformat
and that would get rid of those hidden files (oh yes I had 'show all hidden
files' checked during this whole process!)
Sorry for the rant but wanted to share my experiences with them - the e-mail
from them this morning was over the top for me <gr>
Dolores
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