-=PCTechTalk=- Re: Motherboard died....
- From: Keyboard Cowboy <KBCowboy@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sun, 10 Jun 2007 12:28:01 -0400
Fantastic suggestions there Rose. I wish I were that organized! My wife
comes
close, thank God, but I hate paperwork. I just throw all that stuff in a
drawer
and prey I never need to find it again <laugh>
Regards,
Bob -- the "Keyboard Cowboy"
,,,,,,
Ô¿Ô¬'
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Cincinnati, OH -- Scottsdale, AZ
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"A Wise Man can see more from the bottom of a well than a Fool can see from
the
top of a mountain."
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On Sun, 10 Jun 2007 01:11:00 -0700, Tech Rose - LoveBytes wrote:
|
|
| Thanks for the kind words Gman & Ted.
| My computer is definitely under warranty..so I am not paying money
| to them. Just the gas money and time to run back and forth and
| report the issues...:) The techs there, including the supervisor,
| know me pretty well. They had a hard time the day I bought the
| computer and had them install a better power supply, a second
| video card and additional ram. (The job that they said would take
| a half hour/45 minutes took nearly 5 hours. I was in the store
| for over 8 hours that day! It is a good thing they have a coffee
| shop and restrooms that are decent.)
|
| Originally, they were going to charge me something like $150 to
| install these items I was buying in their store. I said forget
| about it and the computer. They had a confab and decided that
| they would only charge me $25 as they had to charge something. I
| suggested $.25, but that did not fly...lol!
|
| I also had them install the upgrade the Windows OEM Ultimate that
| I bought at the CompUSA that was closing and they had 40% off, so
| I called Fry's Tech Dept from CompUSA and asked them about it and
| they said YES ...do it..it is a good deal and the price was good.
| He said he wished he had the money as he would ask me to buy it
| for him while I was there. I also bought Windows Vista Home
| Premium to upgrade my Sony that Jerry is taking.
|
| I am sooooooooooooooooooooooooo glad I decided to have THEM
| install all that stuff. I learned long ago not to go to different
| vendors, but to sole source stuff. Otherwise, I would get finger
| pointing! It is their work..No! it is their work...NO! It is
| THEIR fault!
|
| Now, they know,,, Fry's IS responsible. They can fight over
| whether it is corporate, as it is the motherboard, or the tech
| dept.
|
| It is NOT "MY" responsibility/fault and that IS what I care
| about....lol!
|
| Besides the one year warranty, I bought their 5 year warranty, so
| they KNOW I am not going away! lol!
|
| They are use to me. I bought my Sony from them. When my hard
| drive died, I just brought in the dead hard drive. The tech said
| I had to bring in the machine, as they cannot just replace a hard
| drive like that. (They all know about my loose-leaf book with all
| the data/cd's, receipts I have.) I had all the info they needed.
| I said fine it you want me to bring it in, I will, but I think it
| might be easier if you put this inside any computer you have
| sitting here that is running and open. You will see it is not
| working and then you can just give me a new drive. Otherwise, I
| can give you the computer and the restore disks and you can
| restore the pc. If you give me the hard drive, I will do that
| when I get home. The tech looked startled...thought a minute....
| went to the supervisor, came back and said..stop by when you are
| done shopping and we will have the drive and paper work done. -----
| -------------------------------------------------------------------
| --------------------------------------------------------
| I do not know if I have mentioned here the loose-leaf book I have
| for each computer we own. If you do not care/ do not read on. ----
| -------------------------------------------------------------------
| -------------------------------------------------------------
|
| THE BOOK
|
| It is a full size loose leaf book. There is a picture of the
| computer under the plastic on the front of the loose-leaf book.
| (The picture is from the Store's site) The name of the computer
| (Make/Model) shows on the book like the title of a hard cover book
| shows so we can see it when it is on the book shelf.
|
| We have lots of clear plastic pages and also the pages that hold
| cd's/dvd's. Everything that comes with the computer as far as
| paperwork, goes in that book in plastic pages. We have the store
| purchase and warranty receipts. We also have a copy of every
| repair receipt. (Computers do not come with a lot of books and
| paperwork any more, but the ones we have that came with that stuff
| have that material in the loose-leaf, like the leaflets for the
| wireless keyboard and mouse and the sound card and . As a matter
| of fact, this one came with a manual and I bought some Velcro to
| put on the plastic page to keep it closed as the manual is about a
| half inch thick. It is not a very helpful manual, but I have it.
| lol! It has more to do with installing the operating system and
| stuff. Who knows, someday I may care more about what it says. Of
| course, it is a generic book although it was supposedly
| written/put together for my machine.
|
| In the cd/dvd section, I have the disks that came with the system
| or the restore disks we create.
| I also have lots of the cd's/dvd's of programs that are installed
| on the computer.
| Most of the programs that are on our computers are on shelves in
| the closet.
|
| The closet was suppose to be for clothes. (Some people think they
| need those things...lol!)
| Jerry took off the double doors (They are hiding behind my dining
| room china hutch. No one can see them.)
| He then put in shelves all the way across the closet.) This closet
| also has all the spare parts, and some stuff that should be
| donated or recycled. We have all our office supplies in there
| too. There is never enough room. We are going to address that
| this summer.
|
| We do NOT go out and play in the 100+ -110+ temps. In other
| words, we will be home LOTS between now and mid October.
|
| I strongly suggest everyone have such a book. It is so much
| easier when you have to call tech support and they want all these
| numbers. Another thing I do, I know..I know..I know..I am so
| analytical I drive folks nuts...........
|
| On the cd's white envelopes.... I write the serial number in large
| letters so you can actually read them!
| I also write which pc the software is in and the date it was
| installed. This way, if we forget to put it back in the book (a
| crime with a severe penalties lol!), we can put it back in the
| right book. This also helps knowing the expiration date of
| subscriptions like Norton.
|
| It is just so nice to go to one place and have all the information
| available.
|
| AND...it really impresses the tech guys..and hey take you
| seriously. They 'think' you know what you are talking about!
| I have no contacts or I would copyright this book and get the
| computer companies to give them to their customers. It would be
| beneficial for them to help them for their tech depts!
| I have done the informal copyright thing, but, I would like to
| market this... I do not even want so much money as I would like
| folks to be able to get help when they need it. If they have the
| information they need to tell the tech, it makes life easier for
| the techs and the techs can tell them look at this page..or
| whatever.
| -------------------------------------------------------------------
| -------------- Ok..I have rambled on enough..... Gotta go to bed.
| Mail is being weird...
| Yahoo must be messing with me. I have not gotten mail for a few
| days even for the group that is mine!
|
| Have a happy...hope to be back soon...
| Rose
| ----------------------------
| ----- Original Message -----
| From: "ukonline"
| Sent: Saturday, June 09, 2007 11:47 PM
| Isn't it odd the way that one, myself in particular, will get
| fixated one the newest, therefore the least understood, factor in
| the problem. Hope they get a bob on - been missing your frequent
| input. cheers ted ----------------------------------------- From:
| "GMan" Date: Sun, 10 Jun 2007 01:59:01 -0400
| Rose,
| You keep this up and you'll soon find yourself working at Fry's as
| the tech supervisor. O}
| It may be sad to hear that a customer is better at troubleshooting
| a brand new system than the guys paid to do it for a living, but
| it's definitely more a testament to your own knowledge and
| understanding of these infernal contraptions that impresses me the
| most. They should give you some money back for steering them away
| from the OS as the culprit. lol Peace, GMan
|
| "The only dumb questions are the ones that are never asked!"
|
| ----- Original Message -----
| From: "Tech Rose - LoveBytes" To:
| Sent: Saturday, June 09, 2007 3:38 AM
| Subject: -=PCTechTalk=- Motherboard died....
| |
| |
| | After all my questions...I have found out what is wrong with my
| | new pc and it has nothing to do with Vista.
| |
| | I kept telling the store/techs that they were using Vista as a
| | scapegoat, that the errors made NO sense.
| |
| | The crashing all on its own made no sense that it would be
| | Vista.
| |
| | It was the mother board...finally, they have decided that is
| | the problem and
| | are now awaiting a new one which will take a week ..or more....
| | grrrrrrrrr!
| | This is after they had it almost for a week (this time) to
| | decide what the error was!
| |
| | They make the computer, you would think it would be faster.
| |
| | I am glad I ran Belarc too. When I get my pc back I can run it
| | and compare it with the original...
| |
| | I will return...honest....
| |
| | Rose
| |
|
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