Re: tier 1 TAR with production out of service and oracles phones don't work
- From: "K Gopalakrishnan" <kaygopal@xxxxxxxxx>
- To: ryan_gaffuri@xxxxxxxxxxx
- Date: Wed, 14 Mar 2007 08:02:17 -0700
Ryan,
I have never worked for Oracle Support. But I think I can help if you
if you provide me (offline) the details about the problem/SR# and some
short summary.
-Gopal
On 3/14/07, ryan_gaffuri@xxxxxxxxxxx <ryan_gaffuri@xxxxxxxxxxx> wrote:
has anyone here worked on oracle support in support of help tickets? How
hard is it to just transfer the ticket to someone else who has a working
phone?
I have had problems with support in the past. About 3 years ago we had a
production outage due to a bug in 9.2 RAC. Oracle wanted us to upgrade to
10g, but we had just upgraded to 9.2 and hit a bug so we refused. Plus it
was the first release of 10g. Then they told us they had a patch coming out
for our bug in 4 months... I had to have our VP and the client VP get on the
phone and talk to them to get them to write us a patch. Took a month and
they refused to provide a status.
-------------- Original message --------------
From: "Mercadante, Thomas F (LABOR)"
<Thomas.Mercadante@xxxxxxxxxxxxxxxxx>
Can you hear me now?
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From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx]
On Behalf Of rjamya
Sent: Wednesday, March 14, 2007 8:05 AM
To: ryan_gaffuri@xxxxxxxxxxx
Cc: oracle-l@xxxxxxxxxxxxx
Subject: Re: tier 1 TAR with production out of service and oracles phones
don't work
Could you please speak loudly? I can barely hear you.
8:)
Rjamya
On 3/13/07, ryan_gaffuri@xxxxxxxxxxx <ryan_gaffuri@xxxxxxxxxxx> wrote:
Oracle's phones are not working so they can't call me.
--
Best Regards,
K Gopalakrishnan
Co-Author: Oracle Wait Interface, Oracle Press 2004
http://www.amazon.com/exec/obidos/tg/detail/-/007222729X/
Author: Oracle Database 10g RAC Handbook, Oracle Press 2006
http://www.amazon.com/gp/product/007146509X/
--
//www.freelists.org/webpage/oracle-l
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