RE: tier 1 TAR with production out of service and oracles phones don't work
- From: <Joel.Patterson@xxxxxxxxxxx>
- To: <ryan_gaffuri@xxxxxxxxxxx>, <oracle-l@xxxxxxxxxxxxx>
- Date: Wed, 14 Mar 2007 11:25:20 -0400
You should be able to request expatriation or something along those
line. Or even from florida to California call centers.
Joel Patterson
Database Administrator
joel.patterson@xxxxxxxxxxx
x72546
904 727-2546
________________________________
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of
ryan_gaffuri@xxxxxxxxxxx
Sent: Wednesday, March 14, 2007 8:52 AM
To: oracle-l@xxxxxxxxxxxxx
Subject: RE: tier 1 TAR with production out of service and oracles
phones don't work
has anyone here worked on oracle support in support of help tickets? How
hard is it to just transfer the ticket to someone else who has a working
phone?
I have had problems with support in the past. About 3 years ago we had a
production outage due to a bug in 9.2 RAC. Oracle wanted us to upgrade
to 10g, but we had just upgraded to 9.2 and hit a bug so we refused.
Plus it was the first release of 10g. Then they told us they had a patch
coming out for our bug in 4 months... I had to have our VP and the
client VP get on the phone and talk to them to get them to write us a
patch. Took a month and they refused to provide a status.
-------------- Original message --------------
From: "Mercadante, Thomas F (LABOR)"
<Thomas.Mercadante@xxxxxxxxxxxxxxxxx>
Can you hear me now?
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From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of rjamya
Sent: Wednesday, March 14, 2007 8:05 AM
To: ryan_gaffuri@xxxxxxxxxxx
Cc: oracle-l@xxxxxxxxxxxxx
Subject: Re: tier 1 TAR with production out of service and
oracles phones don't work
Could you please speak loudly? I can barely hear you.
8:)
Rjamya
On 3/13/07, ryan_gaffuri@xxxxxxxxxxx <ryan_gaffuri@xxxxxxxxxxx>
wrote:
Oracle's phones are not working so they can't call me.
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