RE: RE: how good is oracle tech support?
- From: Pete Sharman <peter.sharman@xxxxxxxxxx>
- To: oracle-l@xxxxxxxxxxxxx
- Date: Wed, 7 Apr 2004 02:17:10 +1000
Of course they do. They refer you to OTN and doc as stuff YOU can see, not =
necessarily as stuff they use to resolve your issue. There are a lot of oc=
casions when the material they use to resolve your problems simply can't be=
shared, because the material covers internals that is either:
1. Dangerous to know - incorrect usage may cause even further problems
2. Not necessary for you to know - see 1, or
3. Provides information that competitors would LOVE to know
The very reason that material is in the doc or on OTN is to obviate you nee=
ding the detailed internal material.
They also have access to the developers themselves, and in some cases (depe=
nding on where in Support they're from) they also have access to the source=
code. That's more than I'll ever have. :(
=
Pete
=
"Controlling developers is like herding cats."
Kevin Loney, Oracle DBA Handbook
=
"Oh no, it's not. It's much harder than that!"
Bruce Pihlamae, long-term Oracle DBA
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] =
On Behalf Of ryan.gaffuri@xxxxxxx
Sent: Wednesday, 7 April 2004 12:23 AM
To: oracle-l@xxxxxxxxxxxxx
Subject: Re: RE: how good is oracle tech support?
also, what does oracle support have to work with? Most of the time they see=
m to use the OTN docs and metalink. do they have any internal docs?
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