RE: RE: how good is oracle tech support?
- From: DENNIS WILLIAMS <DWILLIAMS@xxxxxxxxxxxxx>
- To: "'oracle-l@xxxxxxxxxxxxx'" <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 6 Apr 2004 09:30:41 -0500
Ryan - Another thought for you. Oracle Support does best at responding to
specific bugs. In fact for many bugs they are your only source of
information. On the other hand, they don't do well with "what-if" questions.
This list is probably the best source for those. I have also found the
support tends to vary by the type of Oracle area involved. The RDBMS is
great especially if you use terms like "production server down".
On the other hand, I've found that response to programming type
questions like "what is wrong with my PL/SQL program" is really slow. My
theory is they find after a few hours you will usually figure out what is
wrong with your program for yourself.
Dennis Williams
DBA
Lifetouch, Inc.
dwilliams@xxxxxxxxxxxxx
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx]On Behalf Of ryan.gaffuri@xxxxxxx
Sent: Tuesday, April 06, 2004 9:23 AM
To: oracle-l@xxxxxxxxxxxxx
Subject: Re: RE: how good is oracle tech support?
the plan_table was just an example. it came up as part of another tar. I've
had a few of these type things.
also, what does oracle support have to work with? Most of the time they seem
to use the OTN docs and metalink. do they have any internal docs?
----------------------------------------------------------------
Please see the official ORACLE-L FAQ: http://www.orafaq.com
----------------------------------------------------------------
To unsubscribe send email to: oracle-l-request@xxxxxxxxxxxxx
put 'unsubscribe' in the subject line.
--
Archives are at //www.freelists.org/archives/oracle-l/
FAQ is at //www.freelists.org/help/fom-serve/cache/1.html
-----------------------------------------------------------------
----------------------------------------------------------------
Please see the official ORACLE-L FAQ: http://www.orafaq.com
----------------------------------------------------------------
To unsubscribe send email to: oracle-l-request@xxxxxxxxxxxxx
put 'unsubscribe' in the subject line.
--
Archives are at //www.freelists.org/archives/oracle-l/
FAQ is at //www.freelists.org/help/fom-serve/cache/1.html
-----------------------------------------------------------------
Other related posts:
