Anyone notice how as Oracle's support offering becomes more automated and therefore cheaper the cost of support drops? No? I actually found it helpful to have a calm voice to talk to when the sh1t hit the fan. Now I'll just have to ring my mum. 2009/7/9 Charles Schultz <sacrophyte@xxxxxxxxx> > Again, I encourage everyone to flock over to the support blogs - you can > make a much more productive and purposeful impact there than here. =) > I have found the MOS developers to be very personable, understanding and > eager to listen to my gripes. The most beneficial exchanges I have had are > where I can specifically state what I would like to see improve (not > generalities, but by being verbose and explicit), and taking advantage of > many OWC sessions. The developers have been trying to collect feedback for a > while. > > I will say, however, that I also find MOS to be rather slow and have > detailed how I would like certain things to be faster. Some of the > "slowness" is configured for the "user experience", and I > have targeted those and asked that they be sped up significantly. Others > issues are just a artifact of using Flash, and no matter how loudly I > complain about that, I get the feeling we are stuck with it. Perhaps if we > all made a protest..... *grin* > > > On Thu, Jul 9, 2009 at 09:54, Julio Aguilar-Chang <jachang@xxxxxxxx>wrote: > >> >> I hope someone from Oracle looks at these postings once in a while, >> because I am also very disappointed with the new My Oracle Support. I have >> not been able to access it from my Solaris box yet, even though I have the >> latest version of Flash installed. The old Metalink worked just fine and I >> did not see anything wrong with it. >> >> Vladimir Andreev wrote: >> >>> List, >>> >>> Apologies for the rant, but am I the only one with a problem caused by >>> MetaLink's "retirement"? >>> >>> It turns out My Oracle Support is not supported on (for example) HP-UX >>> B.11.11 (no Flash 9 for HP-UX), and that's what I have to use at work. >>> A strange decision by Oracle, to say the least. What's next - Knowledge >>> Base notes will only be available in Word format, maybe? >>> >>> Regards, >>> Flado >>> >>> >>> >> -- >> >> >> -- >> //www.freelists.org/webpage/oracle-l >> >> >> > > > -- > Charles Schultz > -- Howard A. Latham