I'm not in front of my system either right now, but I will try to jolt my memory :-) I believe at this point the system is treating these images as for the same patient but on different sessions, either by date or time. What you need to do first is to register a new patient information (if this was not done already) once the record is created, then go to the primary parient that his/her record holds all the images. Look for the drive # (archive desk number) like Disk 001, Disk 002, etc… Bring a flash drive and insert the flash to your USB portOpen the patient images Click on tools then copy/delete A dialogue will come up (can’t remember all the wordings on though) but surely you need to define the source of your files or images and you need to tell the software where you want these images to go to.Look for the drive number and select that disk as the source of your imagesSelect the type of image type (like Slit lamp, Fundus, Color, FA, RF and so on)Click on copy to and define the target as your (flash drive or removable drive)If all go well, then all images of this patient will be copied to your flashGo to your flash and eliminate or delete the images you do want or the ones belongs to the old patient.Leave the flash drive in placeClose the copy/delete dialogueGo to the main Imagenet page and open the new patient recordSelect import (it should be under tools or one item on the menu bar)Select the source as your flash drive and the target is this new patient recordHighlight all imagesClick ok or import thats it ;) It would be very quick on R4 as you would need only to create a new patient record if that was not done before, go to the main patient record and select move and the software will as you the destination either the patient medical record or by the patient name (so it’s just few clicks) I’m sooo sorry I’m not in front of my PC right now, all of this is from memory I’m sure Topcon Techs will have a shorter and faster way, but again this will work as it happened before in our clinic and we had to the very same Good luck Lori Hasan ,-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-, , Hasan Omairah AAS COT OCT-C CRA , Department of Ophthalmology MBC (97) , King Faisal Specialist Hospital & Research Center , PO Box 3354 , Riyadh, 11211 , Saudi Arabia ,-------------- , Mobile-Pager within KFSH 44345 , +966 11-557-6131(work) , +966 11 442-4975 (fax) , -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-, "True wisdom comes to each of us when we realize how little we understand about life, ourselves, and the world around us" -Socrates Date: Wed, 2 Apr 2014 14:36:29 -0400 Subject: [optimal] Re: IMAGEnet problem From: copcphotography@xxxxxxxxxxxxxxxxx To: optimal@xxxxxxxxxxxxx I'm pretty sure it is the 2000 (I'm not in that office normally) Thanks -----Original Message----- From: "Hasan Omairah" <shagroon@xxxxxxxxxxx> Sent: Wednesday, April 2, 2014 2:29pm To: "Optimal Freelist" <optimal@xxxxxxxxxxxxx> Subject: [optimal] Re: IMAGEnet problem Lori Do you have ImageNet 2000 or R4? ,-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-, , Hasan Omairah AAS COT OCT-C CRA , Department of Ophthalmology MBC (97) , King Faisal Specialist Hospital & Research Center , PO Box 3354 , Riyadh, 11211 , Saudi Arabia ,-------------- , Mobile-Pager within KFSH 44345 , +966 11-557-6131(work) , +966 11 442-4975 (fax) , -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-, "True wisdom comes to each of us when we realize how little we understand about life, ourselves, and the world around us" -Socrates Date: Wed, 2 Apr 2014 14:06:10 -0400 Subject: [optimal] IMAGEnet problem From: copcphotography@xxxxxxxxxxxxxxxxx To: optimal@xxxxxxxxxxxxx Hello all We have the IMAGEnet system in our main office, and have been waiting on hold for too long with Topcon to see if a problem can be resolved. Photos from two separate patients have been merged into one account when the photographer/tech was trying to just change the account number on one (they were listed, I believe, with the same account number). I am figuring that there is no way to unmerge the accounts, and she has been able to create a new account for one of the patients, but is not able to paste the photos back in when copied from the wrong account. Any thoughts? thanks Lori Guerette, CRA COA Consulting Ophthalmologists, PC Glastonbury, CT 860-678-0202