Lori Do you have ImageNet 2000 or R4? ,-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-, , Hasan Omairah AAS COT OCT-C CRA , Department of Ophthalmology MBC (97) , King Faisal Specialist Hospital & Research Center , PO Box 3354 , Riyadh, 11211 , Saudi Arabia ,-------------- , Mobile-Pager within KFSH 44345 , +966 11-557-6131(work) , +966 11 442-4975 (fax) , -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-, "True wisdom comes to each of us when we realize how little we understand about life, ourselves, and the world around us" -Socrates Date: Wed, 2 Apr 2014 14:06:10 -0400 Subject: [optimal] IMAGEnet problem From: copcphotography@xxxxxxxxxxxxxxxxx To: optimal@xxxxxxxxxxxxx Hello all We have the IMAGEnet system in our main office, and have been waiting on hold for too long with Topcon to see if a problem can be resolved. Photos from two separate patients have been merged into one account when the photographer/tech was trying to just change the account number on one (they were listed, I believe, with the same account number). I am figuring that there is no way to unmerge the accounts, and she has been able to create a new account for one of the patients, but is not able to paste the photos back in when copied from the wrong account. Any thoughts? thanks Lori Guerette, CRA COA Consulting Ophthalmologists, PC Glastonbury, CT 860-678-0202