[optimal] IMAGEnet problem
- From: copcphotography@xxxxxxxxxxxxxxxxx
- To: optimal@xxxxxxxxxxxxx
- Date: Wed, 2 Apr 2014 14:06:10 -0400 (EDT)
Hello all
We have the IMAGEnet system in our main office, and have been waiting on hold
for too long with Topcon to see if a problem can be resolved.
Photos from two separate patients have been merged into one account when the
photographer/tech was trying to just change the account number on one (they
were listed, I believe, with the same account number). I am figuring that
there is no way to unmerge the accounts, and she has been able to create a new
account for one of the patients, but is not able to paste the photos back in
when copied from the wrong account.
Any thoughts?
thanks
Lori Guerette, CRA COA
Consulting Ophthalmologists, PC
Glastonbury, CT
860-678-0202
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