Hi Denise,
I am sorry to hear that you are having trouble..
This issue is because in Heyex 1, you need to ensure only one person is in a
chart at a time. This can cause corruption when there're too many cooks in the
kitchen. I would make sure that the physicians understand that they should not
be accessing a chart before you have returned the patient to them.
Hillary LaNinfa
Clinical Application Specialist
Heidelberg Engineering
Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------
From: Barsness@xxxxxxxxxxxxx
Date: 1/8/21 7:28 PM (GMT-05:00)
To: optimal@xxxxxxxxxxxxx
Subject: [optimal] Heidelberg Spectralis woes
My Spectralis keeps losing data
I always open the file, check before patient leaves
The pattern seems to be our busiest Retina day
Fellow gets ahead of me, opens file while I am working on patient
Could this be the loss of data, or a server hiccup?
Denice Barsness, CRA, COMT, CDOS, ROUB,FOPS
CPMC Dept of Ophthalmology
Ophthalmic Diagnostic Services
711 Van Ness Avenue Suite 250
San Francisco CA 94109
415-600-5781
FAX 415-558-7011
