Darrin-
:)
Ethan
An old saying about how the US military works : "If it moves, salute it; if it
doesn't move, paint it!"
From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx] On ;
Behalf Of Darrin Landry
Sent: Wednesday, June 3, 2020 6:04 PM
To: optimal@xxxxxxxxxxxxx
Subject: [optimal] Re: Customer support outside of Heidelberg
Ethan
There’s a 3rd option in the military-
“If nothing else works, paint over it”.
Darrin
Darrin A. Landry, CRA, OCT-C
Ophthalmic Consultant
Bryson Taylor, Inc.
www.brysontaylor.com <http://www.brysontaylor.com>
207-838-0961
On Jun 3, 2020, at 10:58 AM, Ethan Priel <prieleye@xxxxxxxxxxxxxxxx
<mailto:prieleye@xxxxxxxxxxxxxxxx> > wrote:
“ If it shouldn’t move and it does – Duct tape”
“ If it doesn’t move and it should – WD40”
From: <mailto:optimal-bounce@xxxxxxxxxxxxx> optimal-bounce@xxxxxxxxxxxxx [
<mailto:optimal-bounce@xxxxxxxxxxxxx> mailto:optimal-bounce@xxxxxxxxxxxxx] On ;
Behalf Of Peterson, John
Sent: Wednesday, June 3, 2020 12:26 AM
To: <mailto:optimal@xxxxxxxxxxxxx> optimal@xxxxxxxxxxxxx
Subject: [optimal] Re: Customer support outside of Heidelberg
Years ago I gave out a bunch of "Poor Folk's Toolkits" for Christmas to random
friends: Roll of duct tape, pair of vice grip pliers, and a can of WD-40.
Best gifting experience ever, and "McGyver Approved", although he'd have had me
add a paper clip as a stocking stuffer.
**
John C. Peterson, COA, CRA
Diagnostic Imaging Services Lead
Department of Ophthalmology
UC San Francisco
(415) 819-6158
_____
From: <mailto:optimal-bounce@xxxxxxxxxxxxx> optimal-bounce@xxxxxxxxxxxxx <
<mailto:optimal-bounce@xxxxxxxxxxxxx> optimal-bounce@xxxxxxxxxxxxx> on behalf
of Bennett, Timothy < <mailto:tbennett1@xxxxxxxxxxxxxxxxxxxxxxx>
tbennett1@xxxxxxxxxxxxxxxxxxxxxxx>
Sent: Tuesday, June 2, 2020 12:07 PM
To: <mailto:optimal@xxxxxxxxxxxxx> optimal@xxxxxxxxxxxxx <
<mailto:optimal@xxxxxxxxxxxxx> optimal@xxxxxxxxxxxxx>
Subject: [optimal] Re: Customer support outside of Heidelberg
You beat me to it Amy! Duct tape, super glue and a MacGyver multitool will fix
a lot of things.
MacGyver has been quoted as saying: “A paperclip can be a wondrous thing. More
times than I can remember one of these has gotten me out of a tight spot…”
<image001.jpg>
Tim
From: <mailto:optimal-bounce@xxxxxxxxxxxxx> optimal-bounce@xxxxxxxxxxxxx [
<mailto:optimal-bounce@xxxxxxxxxxxxx> mailto:optimal-bounce@xxxxxxxxxxxxx] On ;
Behalf Of Amy Desiree Goldstein
Sent: Tuesday, June 02, 2020 2:42 PM
To: <mailto:optimal@xxxxxxxxxxxxx> optimal@xxxxxxxxxxxxx
Subject: [optimal] Re: Customer support outside of Heidelberg
Way to MacGyver it back into functional condition!
Sent from my iPhone.
On Jun 2, 2020, at 11:01, Stuart Alfred < <mailto:stuart.alfred@xxxxxxxxx>
stuart.alfred@xxxxxxxxx> wrote:
Thanks Amy. IT was a long Monday. Never did get a call from the vendor, but
some others called that we don't have devices for :-(
Anyway, apologies for the rant.
I've got duct tape, I;ll fix it myself.
Stuart Alfred / 317-517-9455 / <mailto:stuart.alfred@xxxxxxxxx>
stuart.alfred@xxxxxxxxx
On Tue, Jun 2, 2020 at 12:23 PM Amy Goldstein <
<mailto:amydesireephoto@xxxxxxxxx> amydesireephoto@xxxxxxxxx> wrote:
We were having issues with our Optos devices yesterday and got same day
support. Sorry to hear your having difficulties.
Amy Désirée Goldstein, CRA, OCT-C
Ophthalmic Photographer
Byers Eye Institute
Stanford Health Care
2452 Watson Court
Palo Alto, CA 94303
<mailto:agoldstein@xxxxxxxxxxxxxxxxxxxxxx> amydesireephoto@xxxxxxxxx
On Mon, Jun 1, 2020 at 12:10 PM Stuart Alfred <
<mailto:stuart.alfred@xxxxxxxxx> stuart.alfred@xxxxxxxxx> wrote:
What has happened to customer support - aside from Heidelberg- every other
service person/vendor simply doesn't respond to emails for days our simple acts
like a 3rd grader!! Disgraceful. I'm sympathetic to the COVID situation, but
a phone call or an email goes a long way.
I'm at my wits end! I think I'll try and get my docs to purchase only
Heidelberg devices if this is how it will be going forward. Has the concept
of proactive business affairs been lost?
No financial interest!
Stuart
Stuart Alfred / 317-517-9455 / <mailto:stuart.alfred@xxxxxxxxx>
stuart.alfred@xxxxxxxxx
