Thanks Amy. IT was a long Monday. Never did get a call from the vendor,
but some others called that we don't have devices for :-(
Anyway, apologies for the rant.
I've got duct tape, I;ll fix it myself.
Stuart Alfred / 317-517-9455 / stuart.alfred@xxxxxxxxx
On Tue, Jun 2, 2020 at 12:23 PM Amy Goldstein <amydesireephoto@xxxxxxxxx>
wrote:
We were having issues with our Optos devices yesterday and got same day
support. Sorry to hear your having difficulties.
*Amy Désirée Goldstein, CRA, OCT-C*
Ophthalmic Photographer
Byers Eye Institute
Stanford Health Care
2452 Watson Court
Palo Alto, CA 94303
<agoldstein@xxxxxxxxxxxxxxxxxxxxxx>amydesireephoto@xxxxxxxxx
<agoldstein@xxxxxxxxxxxxxxxxxxxxxx>
On Mon, Jun 1, 2020 at 12:10 PM Stuart Alfred <stuart.alfred@xxxxxxxxx>
wrote:
What has happened to customer support - aside from Heidelberg- every
other service person/vendor simply doesn't respond to emails for days our
simple acts like a 3rd grader!! Disgraceful. I'm sympathetic to the COVID
situation, but a phone call or an email goes a long way.
I'm at my wits end! I think I'll try and get my docs to purchase only
Heidelberg devices if this is how it will be going forward. Has the
concept of proactive business affairs been lost?
No financial interest!
Stuart
Stuart Alfred / 317-517-9455 / stuart.alfred@xxxxxxxxx
