[opendtv] Re: News: Glitches Come to Light in Wilmington
- From: "Manfredi, Albert E" <albert.e.manfredi@xxxxxxxxxx>
- To: <opendtv@xxxxxxxxxxxxx>
- Date: Tue, 9 Sep 2008 11:57:59 -0400
John Shutt wrote:
> With the number of viewer complaints I've been fielding lately, and
> judging by the results of in-home visits, I agree.
Shucks, John. Half full/half empty. As I read the article, it was
describing a big non-event.
They got 104 calls from those who rely on OTA TV, out of 13,000 to
15,000 households that had still been using analog OTA. And as stated,
some of those merely had to do a channel scan (probably that accounts
for many who "couldn't find a signal"?). Others didn't know how to plug
in the set. Maybe some needed to pay attention to the antenna. (May some
were just lonely so they had an excuse to talk to someone.)
Not too much to complain about. It would be nice to see how those 41
percent who "couldn't find a signal" were accommodated.
Did you say that in most cases of unavailable signal, the Zenith CECB
fixed the problem, in your experience with trouble calls? Can you give
us a feel for what the bulk of problems you're dealing with are?
But sure, I too would favor more robustness. The effect that better FEC
has, as shown by those DVB-T2 viewgraphs, is where I'd be looking first,
especially because there's some gain to be had without changing the
transmission standard.
Bert
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