[opendtv] Re: DirecTV obligatory service contract

  • From: Kon Wilms <kon@xxxxxxxxxxxx>
  • To: opendtv@xxxxxxxxxxxxx
  • Date: Tue, 03 Oct 2006 00:18:46 -0700

Actually your Worst Buy sales person is supposed to inform you of this
at the time of purchase. They are supposed to ask you if you are a new
sub or existing sub. If you are an existing sub they are supposed to
inform you that you can get a refund/credit on your DVR/whatever by
calling directv but that they will still have to charge you the hundred
bucks 'because we are contractually obligated to do so since an access
card is inside the box' - which is total BS.

I'm willing this little disclaimer is in the box, on the receipt, or
attached to some other part of the purchase documents:


But my experience of late is that they can't even be bothered to do this
little procedure any longer. They just run your card and let you take
the box. Who cares, they got the money, right? The buyer can fight it
out between customer service reps at DirecTV and Best Buy, each one
pointing the finger at each other and the customer. And if the customer
gets really ticked off, give em a few free month's worth of service.

If this isn't a scam then I don't know what is. Who exactly is
collecting the interest on all this cash awaiting 'refund' or being
translated to a month or two of free programming? Best Buy? DirecTV?

Another reason why I refuse to shop at this crummy store. 

Now don't get me started on Cingular's scams... :)


On Mon, 2006-10-02 at 23:52 -0400, Tom Barry wrote:
> You can probably get better legal advise both here on the list and 
> elsewhere but, if they claim they have some contract with you, then I 
> would ask them to produce a copy of it.  Simple company policy has no 
> particular legal meaning if you didn't know you agreed to it.  There has 
> to be some meeting of the minds.
> - Tom
> flyback1 wrote:
> > Can anyone tell me a legal way to get a DirecTV service contract nullified?
> > 
> > Last March I 'bought' a DirecTV receiver at Best Buy and installed it at 
> > home.

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