[muglo] Re: Corel Photo House V.5

  • From: Kathryn-Jane Hazel <k.j.hazel@xxxxxxxxxxxx>
  • To: muglo@xxxxxxxxxxxxx
  • Date: Thu, 03 Apr 2003 20:53:19 -0500

Dear Muglo-ites:

To answer Mary's questions:


Mary wrote:

> At 2:40 PM -0500 4/3/03, Kathryn-Jane Hazel wrote:
>
> >Dear Muglo-ites:
> >
> >I have a question for you on behalf of my son, who is having
> >difficulties with Corel Photo House v. 5.
>
> Is he running it from the CD or is it installed on the iMac?

It's installed on the iMac.

>
> >He has an iMac, OS 9.1, with 320 MB of RAM.  Whenever he uses this
> >program, it shuts down
>
> What shuts down? What exact steps lead to the "shut down"?

It shuts down when he's trying to convert the file into jpg. He gets a window 
asking where do you want to save it to

>
> > and then he gets an error message.
>
> What is the error message?

The error message is different every time - 2, 3 or 4.

>
> >We don't think it's a memory problem;
>
> Is virtual memory on? Have you allocated more memory to the app?

Virtual memory is on, and he has added more memory to the application.

>
>
> >could it be an extension
> >conflict?
>
> Could be.
>
> >And if so, how does he fix it - if he can?
>
> There is a process by which one can find and resolve an extension conflict. 
> It's a bit of work - so let's wait to hear more about the error message.
>
> Mary
>
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