[mso] Re: Reinstall Office 2003 Causes System Freezes
- From: "Linda F. Johnson" <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Mon, 21 May 2007 15:56:31 -0400
John ... first you need to be sure it's definitely Office causing the
problem. Are you saying that you can run ALL programs fine when Office is
NOT installed, but when you install Office, ALL other programs then lock up
on you? If you are not 100% sure this is the case, I would suggest you
uninstall Office again and try running all the other programs ... not just
opening them, but RUNNING them for a couple days, doing different things ...
once you are sure they all run fine with no lock ups, then I would reinstall
Office and try running them again .. if they then lock up, then you can be
pretty sure it's Office causing the problem ... but, it's one I've never
heard of in all my days troubleshooting computer problems ... I seriously
have never heard of Office causing all your other programs to lock up.
*******************************
Linda F. Johnson
Linda's Computer Stop
http://personal-computer-tutor.com
-----Original Message-----
From john.belmont@xxxxxxxxxxx
Hello,
The system on my Dell Laptop was running smoothly for 10 months with Office
2003 TS Edition preinstalled from the Dell factory, but then I had to do a
complete XP reinstall due to an issue with my cd-rom drive not being
recognized. After reinstalling the system, I reinstalled Office 2003 and the
system began to freeze. I could not even open the task manager. At first I
thought it was Mcaffee causing problems so I uninstlled it. But the problem
kept occurring. I reinstalled yet again another fresh XP system and
reinstalled Office as well. I opened Word and it locked up. I tried
uninstalling and reinstalling Office four or five times and the system even
locked up up on the uninstall. Every other program locks up eventually as
well with Office installed. I have since removed Office altogether and my PC
works great again!! Luckily, I have Office on my Mac (OS 10.4) and it runs
flawlessly. Macs, gotta love em!! I would however like to work in Word on my
Dell PC, but really don't w
ant to
deal with it at this point. If anyone knows of any known issues, I'd love
to hear about them. So far, I have seen this issue reported twice at other
tech sites. Each instance, including mine, has happened within the past
month - odd.
PS. I know there are troubleshooting steps on the main website for this
list, but before I started trying each one, I thought I'd bounce this off
anyone to see if he/she could help me narrow down to a certain specific
issue.
Thanks,
John
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