You do not have your network card initialized. It is there, but not 'up'. The 'lo' network card is a local 'loopback'. All (almost all) machines have this device. Since you don't use your network card at all, you need to manually assign an IP address to it and then 'bring up' the device. To keep things simple, just type this command in (as root). ifconfig eth0 192.168.1.1 broadcast 192.168.1.255 netmask 255.255.255.0 What this does is tells the computer that eth0 (first network device) to use the IP 192.168.1.1. The rest is self-explanatory. After you issue that command, type 'ifconfig' and send to the company the output of eth0. It seems rather 'strange' to me that to get a software license you need to give information about your network card. Oh well. Hope this helps. Curt