lg-it Re: Internal Requests Solution

  • From: Michael Ballard <ict@xxxxxxxxxxxxxxxxxxxx>
  • To: "'lg-it@xxxxxxxxxxxxx'" <lg-it@xxxxxxxxxxxxx>
  • Date: Wed, 27 Jan 2021 23:10:08 +0000

Hi Clinton, like Brett we also use ManageEngine plus four ticketing system. It 
also serves as a knowledgebase store and we are utilising the asset management 
component for managing the machines/switches etc.

From: lg-it-bounce@xxxxxxxxxxxxx [mailto:lg-it-bounce@xxxxxxxxxxxxx] On Behalf ;
Of Brett Morrison
Sent: Thursday, 28 January 2021 9:03 AM
To: lg-it@xxxxxxxxxxxxx
Subject: lg-it Re: Internal Requests Solution

HI Clinton

As we use ManageEngine ServiceDesk for out IT department, we ended up expanding 
it's use across the organisation for other areas such as HR, Payroll and 
governance. Appears to work well for them.

Regards,

Brett Morrison
Manager Information Technology
T (07) 4197 4700 | M 0490 395 249

From: lg-it-bounce@xxxxxxxxxxxxx<mailto:lg-it-bounce@xxxxxxxxxxxxx> 
<lg-it-bounce@xxxxxxxxxxxxx<mailto:lg-it-bounce@xxxxxxxxxxxxx>> On Behalf Of 
Clinton Nicol-Dickson
Sent: Thursday 28 January 2021 8:26 AM
To: 'lg-it@xxxxxxxxxxxxx' <lg-it@xxxxxxxxxxxxx<mailto:lg-it@xxxxxxxxxxxxx>>
Subject: lg-it Internal Requests Solution

Hello all,

Interested in knowing what other councils are using as a solution for the 
management of internal requests. Not for IT support or for external customer 
requests, but for internal business units.

Here at CHRC we utilise FreshService as a IT service desk tool for lodgement of 
requests and utilise Tech1's OneCouncil for external customer requests and some 
internal requests.

Currently with reviewing the requirements of a few of our business units 
neither system is 100% suitable as certain functionality our ERP OneCouncil 
doesn't have, and whilst FreshService could do it, its not cost effective and 
it is a IT Service Management tool and would only be utilising a small 
percentage of its functionality.

If you are willing to share what you are currently utilising or what options 
analysis you may have done in the past it would be greatly appreciated.

Regards,

Clinton Nicol-Dickson | Manager Information and Communications Technology
Central Highlands Regional Council

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