lg-it Re: Internal Requests Solution

  • From: Lindsay Mason <LindsayM@xxxxxxxxxxxxxxx>
  • To: "lg-it@xxxxxxxxxxxxx" <lg-it@xxxxxxxxxxxxx>
  • Date: Wed, 27 Jan 2021 23:28:37 +0000

Like Brett, we use it for other sections outside of IT. Here at Ryde our LIS 
team (now part of our Planning Dept) have been using ServiceDesk for our 
internal job requests. We have been using it for almost 10 years and it is an 
invaluable part of our operations. I personally use it to produce fortnightly 
stats for my manager on how our workload is going and when resourcing will be 
stretched (and additional temp resources may be required and the size of a 
backlog).

Cheers,

Lindsay


Lindsay Mason
Senior Coordinator Land Information Systems
URBAN STRATEGY
P0299528422
M 0478 333 803
E LindsayM@xxxxxxxxxxxxxxx
W www.ryde.nsw.gov.au


Customer Service Centre 1 Pope Street, Ryde (Within Top Ryde City shopping 
centre)
North Ryde Office
 Riverview Business Park, Building 0, Level 1, 3 Richardson Place, North Ryde

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From: lg-it-bounce@xxxxxxxxxxxxx <lg-it-bounce@xxxxxxxxxxxxx> On Behalf Of 
Brett Morrison
Sent: Thursday, 28 January 2021 10:03 AM
To: lg-it@xxxxxxxxxxxxx
Subject: lg-it Re: Internal Requests Solution

HI Clinton

As we use ManageEngine ServiceDesk for out IT department, we ended up expanding 
it's use across the organisation for other areas such as HR, Payroll and 
governance. Appears to work well for them.

Regards,

Brett Morrison
Manager Information Technology
T (07) 4197 4700 | M 0490 395 249

From: lg-it-bounce@xxxxxxxxxxxxx <lg-it-bounce@xxxxxxxxxxxxx> On Behalf Of 
Clinton Nicol-Dickson
Sent: Thursday 28 January 2021 8:26 AM
To: 'lg-it@xxxxxxxxxxxxx' <lg-it@xxxxxxxxxxxxx>
Subject: lg-it Internal Requests Solution

Hello all,

Interested in knowing what other councils are using as a solution for the 
management of internal requests. Not for IT support or for external customer 
requests, but for internal business units.

Here at CHRC we utilise FreshService as a IT service desk tool for lodgement of 
requests and utilise Tech1's OneCouncil for external customer requests and some 
internal requests.

Currently with reviewing the requirements of a few of our business units 
neither system is 100% suitable as certain functionality our ERP OneCouncil 
doesn't have, and whilst FreshService could do it, its not cost effective and 
it is a IT Service Management tool and would only be utilising a small 
percentage of its functionality.

If you are willing to share what you are currently utilising or what options 
analysis you may have done in the past it would be greatly appreciated.

Regards,

Clinton Nicol-Dickson | Manager Information and Communications Technology
Central Highlands Regional Council

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