Interested in knowing what other councils are using as a solution for the
management of internal requests. Not for IT support or for external customer
requests, but for internal business units.
Here at CHRC we utilise FreshService as a IT service desk tool for lodgement of
requests and utilise Tech1's OneCouncil for external customer requests and some
Currently with reviewing the requirements of a few of our business units
neither system is 100% suitable as certain functionality our ERP OneCouncil
doesn't have, and whilst FreshService could do it, its not cost effective and
it is a IT Service Management tool and would only be utilising a small
percentage of its functionality.
If you are willing to share what you are currently utilising or what options
analysis you may have done in the past it would be greatly appreciated.
Clinton Nicol-Dickson | Manager Information and Communications Technology
Central Highlands Regional Council
Address | PO Box 21 | EMERALD QLD 4720
P 1300 242 686 F 1300 242 687
E cdickson@xxxxxxxxxxxxxxx W www.centralhighlands.qld.gov.au
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