hi there, up and down arrow are respectively for the previous and next character/sentence/word/line/etc (item). if you want the current item to be spoken, you are better to use numpad arrows; i.e. num lock should be off and then you can use 5 for the currrent item. for the current sentence press alt + numpad5. i strongly recommend you to send each problem seperatly with a more expressive subject to the list. cheers Hamid ----- Original Message ----- From: Malaina VanderWal To: jfw@xxxxxxxxxxxxx Sent: Monday, August 02, 2010 2:53 AM Subject: some of my jaws issues Ok now that I am on my computer lets see if this works better. One of my biggest issues with jaws since 8.0 is that jaws will not read everything in an email message or a word or text document. I have to use the insert down arrow command several times. But even while it starts and I start it back up jaws either skips text or repeats some of it. When I use the down arrow it will repeat the same sentence until I go up one line and then back down again. But this also has made jaws skip text. I am using jaws 11 with vista. I make sure my windows are maximized. Another issue is when I delete an email in windows mail a lot of times it won't display that the message is gone until I either use the up or down arrow and then go back to the spot where the deleted email had been. This then will finally display the new message in its place. Any ideas? I have also had the same issues with the research it in the UPS tracking that others have had. It worked fine until about 3 weeks ago may be a little less. Thanks,Malaina