Adrian, Take a look at Tools/Options, Other Page. Then if you have a Reading Pane button, click on it to see if there's a checkbox that helps to resolve that behavior. I have Outlook 2007 so not sure how consistent are the options as compared to 2003. Dave ----- Original Message ----- From: Adrian Spratt To: jfw@xxxxxxxxxxxxx Sent: Monday, August 02, 2010 15:13 Subject: RE: outlook express and jfw I'm using Outlook 2003. Sometimes if I arrow past several unread messages and reopen the folder later, those messages are no longer marked unread. Could that be your experience? I don't find Outlook nearly as consistent or reliable in this regard as Outlook Express which I used until recently. Before doing a repair, as someone else suggested and which I'd hate to do myself, could you have someone with sight look at your screen and make sure Outlook is reporting "unread," regardless of whether JAWS is reading that icon to you? If you aren't noticing other JAWS-reading problems, you'd think this is an isolated problem requiring a specific solution. ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of david hardingham Sent: Monday, August 02, 2010 3:49 PM To: jfw@xxxxxxxxxxxxx Subject: outlook express and jfw Hi All, I have jfw 9, winxp and outlook. I have marked messages as unread checked but I suddenly lost this function. I have tried rechecking it but it will not take. Help please, David