RE:
- From: "Grant Hardy" <hardy_grant@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 28 Jan 2004 16:30:40 -0800
I totally don't want to criticize Pickrell and others for the valuable
advice we get here. But Yahoo!'s objective for their word in the picture is
so that a machine cannot automatically register for a Yahoo! account.
0spam's method, though easier for us, is not secure and a machine could
still register for a Yahoo! account if they used this method. Here is the
response I got back:
Hello Grant,
Thank you for writing to Yahoo! Account Services.
At this time Yahoo! does not have a means of bypassing the word
verification image for visually impaired users, aside from contacting
Customer Care. We are exploring other alternatives, but unfortunately,
some of those alternatives recreate the very problem we are trying to
solve. We are aware of your concern and we want you to know that we are
currently working on this problem.
During account registration, visually impaired users are directed to the
following "feedback" form:
http://add.yahoo.com/fast/help/us/edit/cgi_access
The URL for this form is provided in hidden text on the registration
form that is machine-readable but not visible on the page. After the
user has completed the form, a Yahoo! representative will call the user
and complete the registration process over the phone. The user will
also receive a response containing a toll free number specifically
dedicated to registration for visually impaired users. We are working
on streamlining this process for faster turn around time and greater
convenience for the user.
When joining or creating a Yahoo! Group, below the word verification
image there is a link that says "If you can not see this image click
here." Clicking on this link will enable a popup window with an
explanation of the word verification image as well as white-on-white
text that points visually impaired users to the following feedback form:
http://add.yahoo.com/fast/help/us/groups/cgi_vi
After submitting the form, the user will be contacted by a Yahoo! Groups
Customer Care representative via email for the information necessary to
complete the process.
You are free to distribute the above URLs to anyone who can benefit from
them, and we encourage you to do so. However, we do want to mention
that we hid the text on the pages because we found a number of users
were taking advantage of a service meant only for our visually impaired
users. That caused a delay in helping the very users the feedback forms
were intended for.
We hope you find the above solution workable for you and other visually
impaired users, and we hope they do register and take advantage of all
the features Yahoo! has to offer.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Yahoo! Customer Care
For assistance with all Yahoo! services, please visit:
http://help.yahoo.com/
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On Behalf Of
Andrew Edgcumbe
Sent: Tuesday, January 27, 2004 2:01 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re:
Hi Rebecca and list members
I did complain once about this issue.
Yahoo said that they did have some complaints about the picture.
If anybody wants the email address to complain to yahoo please email me off
list.
I feel if everybody on this list complains maybe they will listen.
Andrew
----- Original Message -----
From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
To: "Blind College Students (E-mail)"
<BlindVIcollegeStudents@xxxxxxxxxxxxxxx>; "Blindtech (E-mail)"
<blindtech@xxxxxxxxxxxxxxx>
Cc: "Jfwlite (E-mail)" <JFWlite@xxxxxxxxxxxxxxx>; "JAWS and employment
(E-mail)" <jfw-employment@xxxxxxxxxxxxxxx>
Sent: Tuesday, January 27, 2004 1:14 PM
Subject: FW:
> Hi folks. Here is the response I got from 0 spam along with my question.
>
> These guys seem like good people.
>
> -----Original Message-----
> From: Jeff Anderson [mailto:support@xxxxxxxxx]
> Sent: Tuesday, January 27, 2004 11:12 AM
> To: Pickrell, Rebecca M.
> Subject: Re:
>
>
> The link is white as well as the background, so it can not be seen by
> regular people. I could try to contact Yahoo and Hotmail about
implementing
> this.
>
> Regards,
>
> Jeff Anderson
>
> ----- Original Message -----
> From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
> To: <support@xxxxxxxxx>
> Sent: Tuesday, January 27, 2004 11:55 AM
>
>
> > Hi. I want to compliment 0 spam on its varification method.
> >
> > The link that blind people can click on which then allows the
varification
> > code to be emailed to the sender is wonderful. I wish Yahoo and
Microsoft
> > along with a number of others would employ your method. As it stands
now,
> > Yahoo's method is of no help since they do not respond to phone calls
and
> > email and Microsoft's varification (an audio of the word that needs to
be
> > entered) is so garbled as to be nearly useless.
> >
> > If you don't mind sharing with me, how do you make the link so that only
> > screen-readers can use it?
> >
> > If this information is proprietory, would you mind sharing your idea
with
> > engineers at Yahoo and Microsoft?
> >
> > Thanks
> >
> > Rebecca Pickrell
> > phone: 703-633-8300 x4582
> > email: rebecca.pickrell@xxxxxxx
> >
> >
> >
>
> --
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