I'm using Microsoft Word2003 and JFW6.2 for some unknown reason in Word only I am unable to read the quotations or apostrophes. I don't know for sure whether or not it was doing this when I first started using JFW6.2 a couple weeks ago. Is there a way of resolving this issue or am I just one of many who has had this problem? Thanks!!! Sincerely, Loreal Lavigna Avon Independent Sales/E-Representative www.youravon.com/llavigna/