Carliss, what you're seeing (or rather your brother is seeing) is a graphical image, or picture of the page, and not a page with any text information that JAWS can use. We often get these pages from sighted people who don't realize that they are very different from a standard PDF file. They are simply a scanned image or "snapshot" of a page that is pasted onto the page in the PDF file. So of course you can count the number of pages, just like you can count the number of photographs in your family photo album -- but of course you can't see any of them. Adrian explained that you need to use some program that will view the image and convert anything that looks like text into a file that JAWS can read for us. You say you have Openbook 8. Then you have the Freedom Import Printer installed, also. When you have your PDF file open in Adobe, Ctrl+P to open the print dialog, and in the printer selection box, find Freedom Import Printer and press Enter. This will launch Openbook and it will convert all the pages of that PDF file into readable text. It will not be perfect, but a lot better than staring at a virtually blank page. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Carliss To: jfw@xxxxxxxxxxxxx Sent: Friday, April 29, 2011 20:44 Subject: RE: help with adobe and jaws12? Adrian, Can you explain just what you mean, I do have openbook8. Thanks. carliss From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Adrian Spratt Sent: Friday, April 29, 2011 10:28 PM To: jfw@xxxxxxxxxxxxx Subject: RE: help with adobe and jaws12? Carlos, When Adobe and JAWS tell you "empty document," it means you need to perform OCR, optical character recognition, before JAWS can read it. Do you have a system like OpenBook or Kurzweil Reader? They can do this conversion. Otherwise, there are other programs that can do the job, as people on this list can pass along. The one I use is OmniPage. ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Carliss Sent: Friday, April 29, 2011 11:18 PM To: jfw@xxxxxxxxxxxxx Subject: help with adobe and jaws12? Listers, I have installed and uninstalled and reinstalled Adobe reader9.3, and am having the same problem; wich is, Jaws isn't seeing some of the scannings. My brother is telling me that the document is there as clear as day but Jaws12 just isn't seeing it. Now other scanning of the same document jaws does see and read. When Jaws doesn't see the document the message is, "alert, know pages." But the pages are there! I also know that the pages are there because when Adobe is putting the pages in order Jaws will say how many pages there are, and again, my brother reads. Can someone tell me how and why, is Jaws12, reading some scans and not reading other scans of the exact same document?! This is a health document and I really want to have it in PDF form, it's about 70 pages which is really nothing for adobe or jaws to handle. Well, Please forgive me for such a long post, but I need this help. Thanks! To all. Carliss