Re: career question
- From: Alex Midence <alex.midence@xxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Tue, 17 Nov 2009 00:08:17 -0600
Hi, Jamie,
You are right. It is important to be at the very least comfortable
with what you do. As for Java Access Bridge, it's a program written
by Sun Microsystems that makes it so Jaws can read Java applets. you
get it from their site. I was able to make the thing work but, for a
while there, it was a truly unmitigated colossal pain in the back
side. I understand that it had to do with their applet being made
with a version of Java that was prehistoric and the Access Bridge that
was available was written several years after that version of Java
came out. I had to use the Jaws cursor a lot.
I'm always in mild awe of people who work from home. I can't do it.
I just can't. I find it nearly impossible to focus. That and it's
difficult to feel professional in PJ's and house shoes with your dog
laying across your feet.
Glad to hear the braille note works with Jaws as a braille display. I
have a Braille Sense Plus which I have been quite unable to make work
with Jaws. I probably need the driver.
Have a nice day,
Alex
On 11/16/09, Jamie Prater <jdprater@xxxxxxxxxxxxx> wrote:
> Yes, you can use the braillenote with the jaws by using the terminal with
> screen reader option. It moves every time the screen does and is quite
> handy. Have a blessed day.
> ----- Original Message -----
> From: "Alex Midence" <alex.midence@xxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Monday, November 16, 2009 3:59 PM
> Subject: Re: career question
>
>
>> Hello, Jamie,
>>
>> I have been working in a call center environment for the last 11
>> years. I started using Jaws 3.3 with a navigator braille display back
>> in 1998 and have kept on up through Jaws 10 in conjunction with a
>> focus 80. I was promoted from rep to management in the 3 places
>> I've worked at so, I'm here to tell you that it can be done and done
>> well. I'll even go so far as to say that my custoemrs had no clue
>> that they were talking to a blind person. I work in finance so,
>> that's a big deal since people can be pretty paranoid about their
>> money as it is without all their misconceptions about a blind person
>> entering the mix. Jaws works pretty well with many of the apps out
>> there. I even used it on a Java platform with the Java Access Bridge
>> to help make the software accessible. Instant messaging is doable
>> too. I use Lotus Notes every day. The thing you have to make sure of
>> is that it plays a sound and that it doesn't override all your windows
>> and bring itself to the forefront. If your job's software is web
>> based, you should be fine since Jaws should work quite well with it.
>> Whatever the case, I don't recommend you use speech alone especially
>> if you are going to be talking to people on the phone. You need
>> braille since it makes focusing on your caller easier without
>> eloquence yammering at you in the other ear. You mentioned a Braille
>> Note. I don't know if that can be made to function as a braille
>> display with jaws or not but you might want to try. With a braille
>> display, you can really get a feel for the layout of your screens
>> which can help you in discussing what is on your screen with coworkers
>> should the need arise. Many call centers have a help desk and virtual
>> ones shouldn't be an exception. It will help ifyou know where things
>> are relative to one another on your screen to describe any
>> business-related issues you may be having and need their help with.
>> having said that, I have ehard of other blind people doing quite well
>> with speech alone in call centers. I understand there's quite a bunch
>> of them at the IRS call center who do just that. Good luck in your
>> new career. Whatever you do, don't let yourself wonder if it can be
>> done but rather, how you go about it. Makes all the difference in the
>> world to your level of confidence. This economy is no place for
>> turning away from careers at our reach.
>>
>> Have a nice day,
>>
>> alex
>>
>>
>> On 11/16/09, Jamie Prater <jdprater@xxxxxxxxxxxxx> wrote:
>>> Hi, all, I use jaws 10 and did medical transcription until last May. I
>>> had
>>> to quit this due to hand pain and burnout. I was given the websites of
>>> www.convergys.com and www.elance.com, both companies that hire from home.
>>>
>>> I
>>> have mixed feelings about working at home and/or the call center setting.
>>>
>>> I
>>> cannot find out if there are people who are blind who work at convergys.
>>> I
>>> have been told that finding out and giving out that information could
>>> violate privacy rights. I'll respect this but I don't think I'm asking
>>> too
>>> much. I was able to find similar information out when I was starting
>>> into
>>> transcription. All I know is that I'd possibly have to have two IP
>>> addresses, need to multitask and use some type of chat software--was not
>>> specifically told which one, but I would need to multitask and use chat
>>> or
>>> instant messaging. This will be fine unless they use java and I am
>>> unable
>>> to find this out. Basically, I want to know the good, bad, and ugly
>>> about
>>> the call center career, particularly as it relates to jaws and/or a
>>> braillenote before I make a decision one way or another. I can be
>>> reached
>>> privately at jdprater@xxxxxxxxxxxxxx Thanks and have a blessed day.
>> --
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