Hello, Jamie, I have been working in a call center environment for the last 11 years. I started using Jaws 3.3 with a navigator braille display back in 1998 and have kept on up through Jaws 10 in conjunction with a focus 80. I was promoted from rep to management in the 3 places I've worked at so, I'm here to tell you that it can be done and done well. I'll even go so far as to say that my custoemrs had no clue that they were talking to a blind person. I work in finance so, that's a big deal since people can be pretty paranoid about their money as it is without all their misconceptions about a blind person entering the mix. Jaws works pretty well with many of the apps out there. I even used it on a Java platform with the Java Access Bridge to help make the software accessible. Instant messaging is doable too. I use Lotus Notes every day. The thing you have to make sure of is that it plays a sound and that it doesn't override all your windows and bring itself to the forefront. If your job's software is web based, you should be fine since Jaws should work quite well with it. Whatever the case, I don't recommend you use speech alone especially if you are going to be talking to people on the phone. You need braille since it makes focusing on your caller easier without eloquence yammering at you in the other ear. You mentioned a Braille Note. I don't know if that can be made to function as a braille display with jaws or not but you might want to try. With a braille display, you can really get a feel for the layout of your screens which can help you in discussing what is on your screen with coworkers should the need arise. Many call centers have a help desk and virtual ones shouldn't be an exception. It will help ifyou know where things are relative to one another on your screen to describe any business-related issues you may be having and need their help with. having said that, I have ehard of other blind people doing quite well with speech alone in call centers. I understand there's quite a bunch of them at the IRS call center who do just that. Good luck in your new career. Whatever you do, don't let yourself wonder if it can be done but rather, how you go about it. Makes all the difference in the world to your level of confidence. This economy is no place for turning away from careers at our reach. Have a nice day, alex On 11/16/09, Jamie Prater <jdprater@xxxxxxxxxxxxx> wrote: > Hi, all, I use jaws 10 and did medical transcription until last May. I had > to quit this due to hand pain and burnout. I was given the websites of > www.convergys.com and www.elance.com, both companies that hire from home. I > have mixed feelings about working at home and/or the call center setting. I > cannot find out if there are people who are blind who work at convergys. I > have been told that finding out and giving out that information could > violate privacy rights. I'll respect this but I don't think I'm asking too > much. I was able to find similar information out when I was starting into > transcription. All I know is that I'd possibly have to have two IP > addresses, need to multitask and use some type of chat software--was not > specifically told which one, but I would need to multitask and use chat or > instant messaging. This will be fine unless they use java and I am unable > to find this out. Basically, I want to know the good, bad, and ugly about > the call center career, particularly as it relates to jaws and/or a > braillenote before I make a decision one way or another. I can be reached > privately at jdprater@xxxxxxxxxxxxxx Thanks and have a blessed day. -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx