Very Peculiar Word Problem
- From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx>
- To: <VICUG-L@xxxxxxxxxxxxxxxxxx>, <jfw@xxxxxxxxxxxxx>
- Date: Wed, 23 Jul 2008 14:16:02 -0500
Hi All:
I have a client running JAWS and Word 2003. He's experiencing some very
peculiar behavior with word that I've never seen.
Here's what happens. He has a document saved in Word. He wants to
change the point size for the entire document so that the font is
larger. To do this, I would tell someone:
1. Hold down control and press A to select all of the information in
the document.
2. Press alt+O to get to the format menu.
3. Press F to bring up the font dialog, you do not need to press enter.
4. Set the font type, font style and point size where you want them.
Then, tab to OK and press enter.
Here's the thing with my client. He can hit ctrl+a to select the
document, but when he presses alt+o to bring up the format menu, nothing
happens. If he presses just the alt key, he hears "file f." If he
tries arrowing to the right to get to the format menu. He hears "list
box 0 items" after arrowing right one time, and nothing if he arrows
right a second time.
It sounds like some of the menu bars are hidden. Has anyone ever seen
this and if so, how do you fix it?
Thanks,
Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
ray.campbell@xxxxxxxxxxxxxxxxxxxxx
AIM Screen Name: tclhelp
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