RE: Very Peculiar Word Problem
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 23 Jul 2008 17:09:48 -0400
Hi Ray,
The menu and toolbar positions are stored in a file in the user profile
area named normal.dot. Assuming he hasn't customized this, simply
renaming it or deleting it will cause Word to recreate it the next time
Word is started.
Finding it is the only problem, as the normal search function, I don't
believe, looks down in the user profile directories.
You can find it by clicking the start menu, choosing run, and typing in
the following string:
%appdata%\microsoft\templates
This will open a Windows Explorer window into the correct folder.
If this isn't the issue, make sure the Word window is maximized, and go
into the view menu | toolbars choice, and turn off all toolbars except
"standard" and "formatting".
hth,
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx
> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Ray Campbell
> Sent: Wednesday, July 23, 2008 3:16 PM
> To: VICUG-L@xxxxxxxxxxxxxxxxxx; jfw@xxxxxxxxxxxxx
> Subject: Very Peculiar Word Problem
>
> Hi All:
>
> I have a client running JAWS and Word 2003. He's
> experiencing some very
> peculiar behavior with word that I've never seen.
>
> Here's what happens. He has a document saved in Word. He wants to
> change the point size for the entire document so that the font is
> larger. To do this, I would tell someone:
> 1. Hold down control and press A to select all of the information in
> the document.
> 2. Press alt+O to get to the format menu.
> 3. Press F to bring up the font dialog, you do not need to
> press enter.
> 4. Set the font type, font style and point size where you want them.
> Then, tab to OK and press enter.
>
> Here's the thing with my client. He can hit ctrl+a to select the
> document, but when he presses alt+o to bring up the format
> menu, nothing
> happens. If he presses just the alt key, he hears "file f." If he
> tries arrowing to the right to get to the format menu. He hears "list
> box 0 items" after arrowing right one time, and nothing if he arrows
> right a second time.
>
> It sounds like some of the menu bars are hidden. Has anyone ever seen
> this and if so, how do you fix it?
>
> Thanks,
>
>
>
> Ray Campbell, Help Desk Technician
> Adaptive Technology Center
> Chicago Lighthouse for People Who Are Blind or Visually Impaired
> 1850 W. Roosevelt Road
> Chicago, IL 60608
> 312-997-3651 (Voice/Relay) or
> 888-825-0080 (voice/Relay)
> ray.campbell@xxxxxxxxxxxxxxxxxxxxx
> AIM Screen Name: tclhelp
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