Hi Steve Just an update on the problem with my PC. FS said I need to go to Microsoft and download the utility to remove all FS products from my system. Unfortunately I don't use narrator and the guy was a bit vague on how to protect Jaws6 so I don't lose everything. He said I would probably need sighted help to get this done and that probably the person who put Office Xp on my computer messed with my registry. In fact he did when I was having trouble with a sluggish Outlook so now I'm enlisting the help of the Commission in my state to come out and help because it is interfering with my job and I also think the computer is very unstable right now. It doesn't look like a huge issue once someone can get out here or at least I hope not. Smile Thanks for your interest. Barbara -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Steve Britt Sent: Saturday, February 16, 2008 9:10 PM To: jfw@xxxxxxxxxxxxx Subject: Re: help with installation Barbara, the particular error code you got doesn't sound familiar. If no one else on the list has any suggestions, I'd suggest calling Freedom Scientific technical support and telling them the error code you got when you tried to re-install Jaws 8. Be sure to give them your Jaws serial number. That error code will give them a clue as to what went wrong and it might provide an answer as to how to correct it. Sorry I can't be of more help. Please let us know what happened. ----- Original Message ----- From: bjones <mailto:shawnee@xxxxxxxx> To: Jfw@Freelists. Org <mailto:Jfw@Freelists.%20Org> Sent: Saturday, February 16, 2008 2:41 PM Subject: help with installation Hope someone can help. I uninnstalled 8.0 due to some problems I was having and tried to reinstall it. I got this message: unable to continue the installation error:824. sub code:0. Anybody have any ideas what is going on. I also heard something about my system not being modified, said to go back to setup which I did but got the same message when I tried a second time. I'm using xp. Thanks for any help Barbara