RE: Steve-help with installation

  • From: "bjones" <shawnee@xxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Tue, 19 Feb 2008 18:31:46 -0500

Hi Steve

Just an update on the problem with my PC.  FS said I need to go to Microsoft
and download the utility to remove all FS products from my system.
Unfortunately I don't use narrator and the guy was a bit vague on how to
protect Jaws6 so I don't lose everything.  He said I would probably need
sighted help to get this done and that probably the person who put Office Xp
on my computer messed with my registry.  In fact he did when I was having
trouble with a sluggish Outlook so now I'm enlisting the help of the
Commission in my state to come out and help because it is interfering with
my job and I also think the computer is very unstable right now.

It doesn't look like a huge issue once someone can get out here or at least
I hope not. Smile

Thanks for your interest.





-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Steve Britt
Sent: Saturday, February 16, 2008 9:10 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: help with installation


Barbara, the particular error code you got doesn't sound familiar. If no one
else on the list has any suggestions, I'd suggest calling Freedom Scientific
technical support and telling them the error code you got when you tried to
re-install Jaws 8. Be sure to give them your Jaws serial number. That error
code will give them a clue as to what went wrong and it might provide an
answer as to how to correct it.

Sorry I can't be of more help. Please let us know what happened.


----- Original Message ----- 

From: bjones <mailto:shawnee@xxxxxxxx>  

To: Jfw@Freelists. Org <mailto:Jfw@Freelists.%20Org>  

Sent: Saturday, February 16, 2008 2:41 PM

Subject: help with installation


Hope someone can help.  I uninnstalled 8.0 due to some problems I was having
and tried to reinstall it.  I got this message: unable to continue the
installation error:824. sub code:0.

Anybody have any ideas what is going on.  I also heard something about my
system not being modified, said to go back to setup which I did but got the
same message when I tried a second time.

I'm using xp.

Thanks for any help



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