Katherine, You must have a super-SMA. My SMA only gave me 2 upgrades, and I have already used one of them. The JAWS 9.0 CD was mailed to me automatically when it was released. I have never used the Control+Insert+v command with JFW since I run it in the system tray. I changed the option tonight just to see what it would display while in the JAWS window. It did give quite a bit of information, including the synthesizers that are installed. It correctly listed my remaining upgrades as 1. You can also find the number of upgrades you have remaining in the About dialog under the JAWS Help menu. Gary King w4wkz@xxxxxxxxxxxxx ----- Original Message ----- From: Katherine Schulz To: jfw@xxxxxxxxxxxxx Sent: Saturday, June 14, 2008 6:16 PM Subject: Regarding Upgrades Thank you, Everyone. I have 5 upgrades left. Even if I didn't know, when you go in to Jaws and press control insert v, it tells you a good deal of information. It gives the serial number, first 7 digits of the authorization number and the locking code and the number of upgrades. So, I certainly knew that information. What I didn't know was the procedure regarding upgrades and whether they had to be ordered or were sent automatically. Thank you to all who understood and answered my question. And, the representative I dealt with who sold me the SMA was Keith Patterson. Katherine