Re: Problem installing JAWS 7 with Norton
- From: "Sun Sparkle" <sunshine@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sat, 29 Oct 2005 16:38:36 -0500
do you have a subscription for the program, if so go out and get the cd copy of
the program cause with the program pre installed it might have problems i
always purchase the program and install it that way i have had no problems with
installing or authorizing jaws.
that might work.
----- Original Message -----
From: curmudgeon les
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, October 29, 2005 1:31 PM
Subject: Re: Problem installing JAWS 7 with Norton
norton internet security 2005
pre installed with laptop
----- Original Message -----
From: Sun Sparkle
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, October 29, 2005 7:39 AM
Subject: Re: Problem installing JAWS 7 with Norton
what version of norton are you using?
----- Original Message -----
From: curmudgeon
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, October 29, 2005 8:57 AM
Subject: Re: Problem installing JAWS 7 with Norton
but,
the problem, even after doing that
turning off norton
and allowing authorizing jfw
to do its thing or what ever it wants
at home with dial up
every thing is ok
but, when i take the laptop to work
and plug into, the dsl,
or allow the wireless to connect to the internet
norton pops up again and again
and kills jaws 7
every time
unless i turn it off
so i am not able to use 7 at work
and am contemplating
either turning off the firewall of norton and installing another firewall
because the window firewall is worthless
----- Original Message -----
From: Gene Stevens
To: jfw@xxxxxxxxxxxxx
Sent: Friday, October 28, 2005 7:31 AM
Subject: Re: Problem installing JAWS 7 with Norton
Just for the purpose of activating Jaws you can turn the XP firewall on and
the Norton one off, then reverse it when you are done.
Gene Stevens
On MSN and Yahoo: guystevens@xxxxxxxxxxxxx
----- Original Message -----
From: curmudgeon les
To: jfw@xxxxxxxxxxxxx
Sent: Friday, October 28, 2005 9:03 AM
Subject: Re: Problem installing JAWS 7 with Norton
There answer is to disable the Norton firewall
Cannot afford to do that!
Dear les
Thank you for contacting Freedom Scientific technical Support. If you
have not authorized JAWS 7, try disabling the Firewall temporarily to
activate JAWS 7 and see what takes place.
Be sure to include all previous correspondence pertaining to this
matter when replying to this message so that we might better
assist you.
Regards,
Tracey Jackson,
Technical Support Specialist
Freedom Scientific Blind/Low Vision Group
Phone support: 727 803 8600, option #2
E-mail Support:
support@xxxxxxxxxxxxxxxxxxxxx
mailto:support@xxxxxxxxxxxxxxxxxxxxx
Visit our website at:
http://www.freedomscientific.com/
Sent: Tuesday, October 18, 2005 8:17 AM
To: hardwaresupport
Subject: Malformed email detected -Software Technical Support Request
Subject = Software Technical Support Request
Product Name = JAWS for Windows
WIN Version = Windows XP
Video Card = (Multiple Monitors) on ATI MOBILITY RADEON X300
Synthesizer = eloquence Problem Brief Description= norton 2005 kills
jaws Problem Steps Taken = <
Problem
At home have hp, pc
Xp home edition
Norton 2003 anti virus only
Installed jaws 7 no problem
But laptop, dell 9300,
Xp pro edition jaws pro,
Norton internet security 2005
Have had to reinstall jaws 7, several times
Can not have it start up at boot up
Have jaws 6.20 start instead
If I do, have 7 start up
I get a message from Norton
Norton Internet Security2005
Program Control
graphic 119 High Risk graphic 427
Alert Assistant
JFW.EXE is attempting to connect to a DNS server.
Show Details
What do you want to do? graphic 840 Always allow connections from this
gram on all ports
OK
No matter what I do
Allow, block or try and manually configure
Or just close the pop up
It kills jaws
And will not allow me to turn any version of jaws on,
And will not restart or shut down
I have to do a hard shut down, by holding the power button for 7seconds
to shut down and restart the computer with jaws 6.20
And if I switch to 7
It does the same thing
Kills jaws
Interesting,
If I start up with jaws 6.20
Then go online at home dial up,
No wireless service available or DSL available
Then switch to jaws 7
Everything is ok jaws 7 runs ok
Have done this a dozen times
With the same results
Any help greatly appreciated
Crazed and confused in Calabasas
Les subotnick
----- Original Message -----
From: Paul Porter
To: jfw@xxxxxxxxxxxxx
Sent: Monday, October 24, 2005 7:06 AM
Subject: Problem installing JAWS 7 with Norton
I am trying to install JAWS 7. It installs OK but when Norton Internet
security is running I get a message to block or unblock JAWS. I select unblock
but
JAWS then stops working. When I disable Norton JAWS runs OK. Can anyone
help.
thanks
Paul
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