Re: Problem installing JAWS 7 with Norton
- From: "curmudgeon les" <one2three4five6@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 28 Oct 2005 06:03:24 -0700
There answer is to disable the Norton firewall
Cannot afford to do that!
Dear les
Thank you for contacting Freedom Scientific technical Support. If you
have not authorized JAWS 7, try disabling the Firewall temporarily to
activate JAWS 7 and see what takes place.
Be sure to include all previous correspondence pertaining to this
matter when replying to this message so that we might better
assist you.
Regards,
Tracey Jackson,
Technical Support Specialist
Freedom Scientific Blind/Low Vision Group
Phone support: 727 803 8600, option #2
E-mail Support:
support@xxxxxxxxxxxxxxxxxxxxx
mailto:support@xxxxxxxxxxxxxxxxxxxxx
Visit our website at:
http://www.freedomscientific.com/
Sent: Tuesday, October 18, 2005 8:17 AM
To: hardwaresupport
Subject: Malformed email detected -Software Technical Support Request
Subject = Software Technical Support Request
Product Name = JAWS for Windows
WIN Version = Windows XP
Video Card = (Multiple Monitors) on ATI MOBILITY RADEON X300
Synthesizer = eloquence Problem Brief Description= norton 2005 kills
jaws Problem Steps Taken = <
Problem
At home have hp, pc
Xp home edition
Norton 2003 anti virus only
Installed jaws 7 no problem
But laptop, dell 9300,
Xp pro edition jaws pro,
Norton internet security 2005
Have had to reinstall jaws 7, several times
Can not have it start up at boot up
Have jaws 6.20 start instead
If I do, have 7 start up
I get a message from Norton
Norton Internet Security2005
Program Control
graphic 119 High Risk graphic 427
Alert Assistant
JFW.EXE is attempting to connect to a DNS server.
Show Details
What do you want to do? graphic 840 Always allow connections from this gram on
all ports
OK
No matter what I do
Allow, block or try and manually configure
Or just close the pop up
It kills jaws
And will not allow me to turn any version of jaws on,
And will not restart or shut down
I have to do a hard shut down, by holding the power button for 7seconds to shut
down and restart the computer with jaws 6.20
And if I switch to 7
It does the same thing
Kills jaws
Interesting,
If I start up with jaws 6.20
Then go online at home dial up,
No wireless service available or DSL available
Then switch to jaws 7
Everything is ok jaws 7 runs ok
Have done this a dozen times
With the same results
Any help greatly appreciated
Crazed and confused in Calabasas
Les subotnick
----- Original Message -----
From: Paul Porter
To: jfw@xxxxxxxxxxxxx
Sent: Monday, October 24, 2005 7:06 AM
Subject: Problem installing JAWS 7 with Norton
I am trying to install JAWS 7. It installs OK but when Norton Internet security
is running I get a message to block or unblock JAWS. I select unblock but
JAWS then stops working. When I disable Norton JAWS runs OK. Can anyone help.
thanks
Paul
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