Moti, did you make sure that 'group by convrsation' is not checked under the view, current view submenu? Cher >>> Moti Azrad <motia@xxxxxxx> 2/11/2008 2:59 PM >>> Hi all, I'm using Jaws9, with the latest update and I can hear for two days Jaws says: collapse while I'm in the list of my inbox in Outlook Express. I can listen to this "collapse" in some of the emails, not in all of them. Can someone tell me what to do to avoid this weird phenomena? I didn't have it before and I didn't make any changes in my view menu of my Outlook Express. Any help is much appreciated Thanks Moti Moti Azrad Musician & Piano Tuner motia@xxxxxxx motiaz@xxxxxxxxx azrad_moty@xxxxxxxxxxx Israel