Re: On Line Banking with JFW
- From: "Michael G." <commodore128@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 16 Nov 2005 13:26:15 -0600
Hello,
I've been using Bank One's web site for some time now and it is very
accessible. Chase recently bought out Bank One but the site hasn't changed
in terms of accessibility. Bank One, in the past, was a very frustrating
site to use, but the changes they made to their web site has made navigation
a much more pleasant experience. Other bank web sites that are Jaws friendly
include Wells Fargo Bank, Juniper Bank, Discover, and Providian. I have
accounts with all these banks and credit card services and I've been very
pleased with their site accessibility. However, as far as Providian goes, I
don't much care for their customer service and their policies concerning
payments and fees. They make it very difficult to make online/phone
payments without getting charged for it. You can make free online payments,
but they have a very convoluted procedure and it's very possible to end up
getting charged. I would stay away from Providian. By the way, if you're
looking at getting a Paypal credit card, be aware that the Paypal credit
card is directly affiliated with Providian.
----- Original Message -----
From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, November 16, 2005 12:46 PM
Subject: Re: On Line Banking with JFW
How JFW works with online payment systems depends on the bank. I have a
good experience with mine, TDWaterhouse, but before that a very bad one
with Chase, now JP Morgan Chase. Chase's people showed initial interest,
but eventually told me I'd need to make payments over the phone. Because
they no longer offered pay by phone, they designated a member of the staff
to handle my payments. That person naturally didn't work 7/24 and often
wasn't available even when scheduled, so, despite her best intentions, the
arrangement proved both inconvenient and time-consuming. Chase clamed I
was the only visually impaired person with this problem.
Later I contacted HKSB but discovered their system isn't accedssible even
before I signed up. They promised to follow up, but didn't.
Bank of America, whose online payment system started this thread, has a
good reputation in this area.
Making payments online is so helpful, saving you from writing checks and
even the cost of postage, that the accessibility of a bank's system is
critical in deciding where to open an account.
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