Re: On Line Banking with JFW

  • From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 16 Nov 2005 13:46:10 -0500

How JFW works with online payment systems depends on the bank. I have a good experience with mine, TDWaterhouse, but before that a very bad one with Chase, now JP Morgan Chase. Chase's people showed initial interest, but eventually told me I'd need to make payments over the phone. Because they no longer offered pay by phone, they designated a member of the staff to handle my payments. That person naturally didn't work 7/24 and often wasn't available even when scheduled, so, despite her best intentions, the arrangement proved both inconvenient and time-consuming. Chase clamed I was the only visually impaired person with this problem.

Later I contacted HKSB but discovered their system isn't accedssible even before I signed up. They promised to follow up, but didn't.

Bank of America, whose online payment system started this thread, has a good reputation in this area.

Making payments online is so helpful, saving you from writing checks and even the cost of postage, that the accessibility of a bank's system is critical in deciding where to open an account.

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