Thanks for the info. I will do some more checking. I live in the pan handle of northern Idaho and have discovered that businesses are not very willing to employ the visually impaired and will find any number of excuses not to grant us interviews. I'm just wondering if this has happened to the person who applied at the "call center" as well. Thanks again. -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Gary King Sent: Wednesday, September 03, 2008 1:46 PM To: jfw@xxxxxxxxxxxxx Subject: Re: JFW and Call Centers Gene, The only reason why JAWS would need to be installed on the other systems would be if the person at the call center needed to have remote access to these systems such as through Citrix or Remote Desktop. You can read about the requirements for remote access in JAWS Help. Gary King w4wkz@xxxxxxxxxxxxx ----- Original Message ----- From: Gene <mailto:gwilson@xxxxxxxx> To: jfw@xxxxxxxxxxxxx Sent: Wednesday, September 03, 2008 2:55 PM Subject: JFW and Call Centers Hello List: I recently learned of a person who was interested in being hired by a "call center". This particular center worked with several companies. I was told that each company had to have JAWS installed in order for this person to work at the call center. I keep thinking about this situation and don't quite understand why the companies need to install JAWS when the screen reader would be on the system this person would be using. What am I not understanding here? If the information is positive, I'd like to pass it on to the individual's counselor. Or, at least, further my own understanding. -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx