Wow, that really made a difference, at least for the first 10 messages I've tried. Funny thing is that I used alt F4 to close messages for years, and then an upgrade several years ago (don't remember if it was Office 03 or 07) and suddenly I was shutting down the whole program every time I used that. I had to re-learn to use escape. Now it looks like I have to re-learn to use alt F4 again! I wonder how many crashes it will take me to do that. But at least this is an immediate solution. Thanks very much. Bonnie From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Adrian Spratt Sent: Wednesday, September 01, 2010 7:23 PM To: jfw@xxxxxxxxxxxxx Subject: RE: JFW, Windows 7, Office 2010 Bonnie, I am not a JAWS 7 user, but sometimes in XP I find it necessary to close a message with alt-F4. If I'm inside a message, it doesn't close the email program. Not a solution, but a possible workaround. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bonnie Vegiard Sent: Wednesday, September 01, 2010 8:05 PM To: jfw@xxxxxxxxxxxxx Subject: JFW, Windows 7, Office 2010 Hi all, Ever since I've had my new system-windows 7, latest JFW, Office 2010-I've had a problem with exiting emails using escape (I don't' know of another way to exit emails). Approx. 1 out of every 10 times, Outlook would crash when I hit escape. I got the details on the problem and sent it to FS support, but they were unable to re-produce the problem and suggested I try some Windows repair stuff. Then I began running Zoomtext along with JFW for the times when I'm getting frustrated, and the problem escalated to 1 in 3 times the crash occurred. I got frustrated with JAWS tonight and turned it off (it wasn't reading anything in Skype all of the sudden) and it occurred to me to try exiting emails with no JAWS but using Zoomtext. I went through 30 emails very quickly, and not one crash. But I can't really read my email, much too slow and difficult without speech. So, mostly I want to know if anyone else is experiencing anything else like this and what I should do to pursue this with FS. Thanks, Bonnie