Ray, I don't know WordPerfect, but if this happened to me in Word I'd start by checking the application and document windows are maximised - in earlier versions of Word these were separate options, whereas in later versions they were one and the same. In Word, Alt + SpaceBar gets the application window menu, and Alt + Hyphen used to get the document window menu. Even if these keystrokes don't work in WordPerfect, I'd hope there were equivalents. Second thing I'd check is the zoom setting on the View menu; I believe WordPerfect has this just like Word, and if it's set too high, text may disappear off the screen. Steve -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Ray Campbell Sent: 06 May 2008 20:53 To: jfw@xxxxxxxxxxxxx; VICUG-L@xxxxxxxxxxxxxxxxxx Subject: JAWS 7 and Word Perfect 11 Problem Hello All: I received a call from a woman using JAWS 7.0 and Word Perfect Version 11. Her problem is that when she attempts to read through documents in Word Perfect using up and down arrow to read each line, JAWS only says part of the line of text. Yet, when she uses the right and left arrow to move across the line, JAWS will read each letter of the words on the Line. For example on one particular line of text, it says "JUDY BLUME." You can hear that if you go across the line letter by letter, but if you down arrow onto the line to read it, JAWS says "jud." Here is what we have tried without success: 1. Went into the view menu, then down to Hide Bars and pressed enter to check it. 2. Press enter on Shadow Cursor to uncheck it. 3. Looked at the Word Perfect settings which we got to via the tools menu, but could not find anything to change. I do not have Word Perfect, so it's a bit hard for me to provide full support to this person. As JAWS reads documents and other content on the internet and in Word Pad with no problem, I believe this to be a Word Perfect problem. If anyone has any suggestions of what I can have my client try, I would appreciate it. Ray Campbell, Help Desk Technician Adaptive Technology Center Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W. Roosevelt Road Chicago, IL 60608 312-997-3651 (Voice/Relay) or 888-825-0080 (voice/Relay) ray.campbell@xxxxxxxxxxxxxxxxxxxxx AIM Screen Name: tclhelp -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk This message has been scanned for viruses by BlackSpider MailControl - www.blackspider.com -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx