RE: Help Desk Still In Operation, Eagerly Awaiting Your Calls
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 8 Apr 2008 10:16:52 -0400
Ray,
I don't see any mention of the number to call, or the email address to
use, for the help desk in the press release?
It's a wonderful service, but perhaps someone else should be writing
press releases for the Chicago Lighthouse?
(Yes, I do see it in your signature line of the reposting, but many
people are likely to clip the press release out and forward it on
without any mention of the number).
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx
> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Ray Campbell
> Sent: Tuesday, April 01, 2008 10:52 AM
> To: braillenote@xxxxxxxxxxxxxxxxxx; gw-info@xxxxxxxxxxx;
> jfw@xxxxxxxxxxxxx; VICUG-L@xxxxxxxxxxxxxxxxxx
> Subject: Help Desk Still In Operation, Eagerly Awaiting Your Calls
>
> Hello All:
>
> Sorry for the cross posting, but I just want to make sure
> everyone knows
> that our Adaptive Technology Help Desk is still in operation
> and that we
> eagerly await your technology calls. Please read the below press
> release.
>
> Thanks,
>
>
>
> Ray Campbell, Help Desk Technician
> Adaptive Technology Center
> Chicago Lighthouse for People Who Are Blind or Visually Impaired
> 1850 W. Roosevelt Road
> Chicago, IL 60608
> 312-997-3651 (Voice/Relay) or
> 888-825-0080 (voice/Relay)
> ray.campbell@xxxxxxxxxxxxxxxxxxxxx
> AIM Screen Name: tclhelp
>
> =====start press release text=====
>
>
>
> IMMEDIATE RELEASE
>
> March 12, 2008
>
>
> Contact:
> Dominic Calabrese
> 312/997-3662
> dominic.calabrese@xxxxxxxxxxxxxxxxxxxxx
>
> Chicago Lighthouse Assistive Technology Computer HelpDesk
> Hopes to Expand Service
>
> CHICAGO - In an ongoing effort to accommodate people across
> the country
> who are visually impaired and in need of technical support,
> The Chicago
> Lighthouse hopes to expand its toll-free telephone assistive
> technology
> support line.
>
> Since it was developed in 2006, the service has accommodated
> over 1,500
> requests for assistance from individuals in 48 states,
> Canada, China and
> South Africa.
>
> Servicing the calls is Ray Campbell, a former engineer with Lucent
> Technologies who now works in the Lighthouse's Adaptive Technology
> program. "I've taken requests from Delta Junction, Alaska to Pilots
> Knob, Missouri; from Bird Island, Minnesota to Sasketoon,
> Saskatchewan,
> Canada; and from Lanzhou, Cansu, China to Somerset West,
> South Africa,"
> Campbell notes.
>
> "Our intent is to offer a one stop place where people who are blind or
> visually impaired can get the assistance that they need," he says.
> Campbell points out that he is able to listen to what JAWS or
> WindowEyes
> is saying and walk the caller him right through their problem.
>
> "I've assisted people with everything from installing
> Antivirus software
> to helping someone navigate the eharmony.com site using JAWS to
> assisting organizations with designing an accessible website
> to showing
> someone how to find Game Day Audio on the Major League
> Baseball website,
> www.mlb.com to assisting someone in accessing his credit card
> statement
> on-line," he continues.
>
> Campbell's assistance has been well received across the
> country. "I've
> got one gentleman in South Carolina that calls me two to four times a
> week to ask for my help," he says. One lady Campbell assisted in San
> Francisco wrote a letter thanking the Lighthouse for offering the
> HelpDesk service and praising Campbell for his assistance. "People
> contact me as they value my opinions on what technology they
> should buy,
> and while that's a bit scary it also feels very good," he smiles.
>
> Campbell adds that if he can't resolve the issue over the phone or
> through e-mail, he will schedule an on-site visit as long as the
> customer resides in the Chicago metropolitan area.
>
> The program was made possible when the Lighthouse
> successfully matched a
> $41,000 grant from The Boeing Company.
>
> "We're tremendously grateful to Boeing for their support and we intend
> to use the support line in strengthening our level of customer service
> and showcasing the Lighthouse as a national leader in adaptive
> technology," says William Bielawski, program manager for adaptive
> technology and office skills training at the Lighthouse.
>
> Bielawski notes that any blind or visually impaired person
> could contact
> the support line regardless of what product they're using.
>
> "It can be any hardware or software relating to assistive
> technology as
> long as the customer is visually impaired," he says.
>
> Bielawski encourages calls from employers, counselors, teachers and
> other individuals who work with people who are visually impaired.
>
> "We're excited to have an opportunity to make it easier for
> people with
> visual impairments to take advantage of the many technological
> advancements that are now more readily available."
>
> The Chicago Lighthouse is one of the nation's most
> comprehensive social
> service agencies. Housed under its roof are the nation's oldest low
> vision clinic; one of the few remaining clock manufacturing facilities
> in the U.S.; a nationally acclaimed school for children who are blind
> with multi-disabilities; a VA program serving veterans in all
> 50 states;
> and a radio station. The agency provided education, referral
> and direct
> services to more than 70,000 people in fiscal year 2007.
>
> ###
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