RE: Discussion with Eric Damery
- From: Christopher Bartlett <cwbtt@xxxxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Mon, 11 Apr 2005 21:04:51 -0700
I think you do us an injustice. The CakeTalking scripts for Sonar 4.0 have
been hanging fire for almost two months, but because the developers have
kept in touch with their community and explained what's going on, they have
received little to no bad press about the delay. They are clearly doing
their best to release a bug-free product that is quite complex. We, their
user community appreciate this and they haven't gotten any flak that I've
seen, at least on the mailing lists associated with their product.
They have also provided good customer service, which has bought them
loyalty that it appears FS may be in the process of losing for failure to
provide that customer service.
Chris Bartlett
At 01:37 PM 4/11/2005, you wrote:
>And then instead of everyone complaining about bugs they think FS should
>have found in the first place you would hear from the people wanting to know
>why FS was so slow releasing updates.
>
>Karl
>
>
>____________________
>
>Karl Smith
>Access Technology Specialist
>Axis
>4304 South El Camino St.
>Taylorsville, Utah 84119
>
>Phone: 866-824-7885
>Fax: 866-824-7885
>E-mail: karl@xxxxxxxxxxxx
>
>No one will ever go broke underestimating the intelligence of the human
>race.
>
> - H. L. Menkin
>-----Original Message-----
>From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
>Of Chris Skarstad
>Sent: Monday, April 11, 2005 1:23 PM
>To: jfw@xxxxxxxxxxxxx
>Subject: Re: Discussion with Eric Damery
>
>hi
>This is excellent news, but the question still must be asked, why in the
>hell didn't they just wait and release the version of the software if they
>new these bugs existed? Of ccourse, if they didn't know, then obviously we
>can't blame them. But I like the GW Micro approach to things. If it takes a
>little longer to release a version of the software, then that's all the
>better if it's as solid and strong as it can be.
>I'm not expecting the FS programmers to be perfectionests, and release
>absolutely bug-free software, that's not possible. But it just seems like a
>good idea to actually wait until bugs can be fixed before releasing a new
>version, instead of releasing a buggy version which causes people all kinds
>of problems, and then a week later, release a version which, in theory
>should fix those bugs. Just skip the buggy version and give me the good one.
>
>
>
>
>
>
>
>At 01:28 PM 4/11/2005, you wrote:
>
> >Hello list:
> >
> >I just received a phone call from Eric Damery of Freedom Scientific and
> >he asked me to pass on some information.
> >
> >1. The Access 32 issue has been identified and is now in private beta.
> >The issue was a build issue using Unicode. If you are using the ANSI
> >version of Access 32 it should still run correctly. FS has repaired the
> >problem and it will be available soon.
> >
> >2 The issue of replying to an HTML document and Jaws stopping on the
> >first line is tied to the MSN 6.2 problem and both are in beta now.
> >
> >3. All of these issues will be repaired and a new build of 6.1 will be
> >available in a week to 10 days.
> >
> >Note: I found him to be very helpful and concerned about these issues.
> >I think we will see some improvement very soon.
> >
> >Gene
> >
> >
> >
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