Re: Discussion with Eric Damery
- From: "Sean McMahon" <smcmahon@xxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 18 Apr 2005 11:21:01 -0700
It's all about giving what you say you are giving. If not fixed don't say it is
fixed. Respond to problems promptly. If you can do the job in one week tell
your customer it will take 2 weeks, that way you beat expectations every time.
----- Original Message -----
From: "Bill Powers" <powersradio@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, April 11, 2005 1:44 PM
Subject: Re: Discussion with Eric Damery
I think the question of why companies such as FS would release programs that
are bug-ridden has to lie in competition and bottom-lining. Not to say the
intention is in any way sinister, but if you have a product that is
competing for market share and you feel comfident that it will work for the
most part on most systems and be ahead of your competition, you release it
before the other guy can release something. The problem is, the deadlines
become all to important sometimes, just like pleasing stockholders and
boards of directors. The problem is further exacerbated by the fact that you
don't always know what your competition is up to at any one time, just as
the competition doesn't know your every step, so the game has a lot of
guesswork involved, a lot of HOPEFUL guesswork. I'm not defending FS's
eagerness to give out bug-ridden programs, I'd like to see them take a
little more time between each release to turn up potential bugs and fix them
instead of the "update of the week" approach. It's easy for us to be
backseat board members and tell them how to run a business, it's quite
another to run it and keep it out of the red and keep investors happy so
that you continue to have a cash flow.
That said, in the end, it is you and I that will decide whether FS stays on
top, near the bottom or out of business. If we all migrate to another
software company, FS would be history, if just some of us do, they stay in
business but lose market share, and if we all keep buying from them, they
stay "on top." We can complain all we want and they will try to deal with
the roar one way or another, but in the end, it's OUR pocketbooks that will
decide the vote. Just look at what happened to the recently defunct
TeleSensory Systems! They were at one time THE company to buy from, but they
lost out to competition and couldn't get back in the game. (Ashame, because
they were a good company for years.) The deciding vote was our ocketbooks,
just as now.
I don't think the situation is hopeless, and I hope that FS will show in
some way that it's really listening to us, because in the end, the consumer
will decide the winners and losers in the game, more so than all the
discussions we can do here.
I say these things because I want to provide the balance in this discussion,
not defending them but showing that it's not always as easy as it seems. I
sure wish it were. And I hope for our sakes, that FS will really address the
crop of buggy items in JAWS and fix them.
Bill Powers
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