I will get help to do this tomorrow and never be stuck like this again regards Dorothy Ps I made a folder and put all the helpful hints on this list in that folder,as I think I am a pessimist by nature the folder is getting bigger day by day I keep thinking ,that is bound to happen to me soon I find deleting things almost impossible plus have external back ups but not on this faithful old laptop ----- Original Message ----- From: David To: jfw@xxxxxxxxxxxxx Sent: Monday, August 16, 2010 10:40 PM Subject: Re: Desktop muted Hello there; you can also create a shortcut to the, SndVol.exe on your desktop, so, you then could just press, alt+ctrl+v to do this, 1, on desktop, you need to, ctrl+spacebar, to unselect icon, 2, press applications key, arrow and enter on new sub-menu, now arrow down and enter on shortcut. 3, your being asked; Create Shortcut Create Shortcut What item would you like to create a shortcut for? This wizard helps you to create shortcuts to local or network programs, files, folders, computers, or Internet addresses. Type the location of the item: Browse... Click Next to continue. Next Cancel you need to type; SndVol now tab next press enter. 4, your now being asked; Create Shortcut Create Shortcut What would you like to name the shortcut? Type a name for this shortcut: SndVol.exe Click Finish to create the shortcut. Finish Cancel so just tab finish press enter. now, all you need to do is; create hotkey for the sndvol icon. hope this helps. ----- Original Message ----- From: David To: jfw@xxxxxxxxxxxxx Sent: Monday, August 16, 2010 5:06 PM Subject: Re: Desktop muted hello there; on your windows 7 machine,/desktop, you can unmute the sound by doing the following; 1, windows+r=run, 2, in the run dialog box, type, sndvol 3, tab one time you will land on, device main mute button, just press the spacebar, you should have your sound back. just alt+f4 to close the sound settings. ----- Original Message ----- From: Dorothy Ingram-Gorban To: org, jfw@freelists. Sent: Monday, August 16, 2010 12:44 PM Subject: Desktop muted I am using old laptop but after the update apart from the view menu on laptop going wrong and Bill white helping me get it right My windows 7 desktop using ms outlook jaws 11 64 bit started crashing suddenly I did not the following first On loading up to desktop and hearing Jaws say clearly Jaws is ready a bell would ring,a bit like a door bell, I have not heard it before, in my ocr for example if I tip a load of tiff files into it, will digest and often I get a loud dong like a door bell It can be turned off. I have never heard Jaws however take up bell ringing. the sound has gone completely that is 2 times this desktop has done that.My old desktop that failed last year never muted, it is not just low sound I have enough sight to see the screen is busy and the jaws Blue flag is up on left side of screen last time this happened I went to garden gate and waylaid a passer by,but I do recall some kind person maybe David whitehead sending in instructions on how to get sound back, I wonder also if the patches cause this it is second time dell has lost sound and I do not like the crash,I run all systems which give a clean bill of health at least the action center does and Ms essentials Dorothy ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3075 - Release Date: 08/16/10 07:35:00