hello there; on your windows 7 machine,/desktop, you can unmute the sound by doing the following; 1, windows+r=run, 2, in the run dialog box, type, sndvol 3, tab one time you will land on, device main mute button, just press the spacebar, you should have your sound back. just alt+f4 to close the sound settings. ----- Original Message ----- From: Dorothy Ingram-Gorban To: org, jfw@freelists. Sent: Monday, August 16, 2010 12:44 PM Subject: Desktop muted I am using old laptop but after the update apart from the view menu on laptop going wrong and Bill white helping me get it right My windows 7 desktop using ms outlook jaws 11 64 bit started crashing suddenly I did not the following first On loading up to desktop and hearing Jaws say clearly Jaws is ready a bell would ring,a bit like a door bell, I have not heard it before, in my ocr for example if I tip a load of tiff files into it, will digest and often I get a loud dong like a door bell It can be turned off. I have never heard Jaws however take up bell ringing. the sound has gone completely that is 2 times this desktop has done that.My old desktop that failed last year never muted, it is not just low sound I have enough sight to see the screen is busy and the jaws Blue flag is up on left side of screen last time this happened I went to garden gate and waylaid a passer by,but I do recall some kind person maybe David whitehead sending in instructions on how to get sound back, I wonder also if the patches cause this it is second time dell has lost sound and I do not like the crash,I run all systems which give a clean bill of health at least the action center does and Ms essentials Dorothy